Summary
Overview
Work History
Education
Skills
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Languages
Personal Information
Custom
Affiliations
References
Timeline
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Emmanuel Foabeh

Emmanuel Foabeh

Abu Dhabi,U.A.E

Summary

A dedicated professional with exceptional skills in clear communication, attentiveness, and presentation. Demonstrates a positive language and detail-oriented approach, coupled with a calming and patient presence. Proficient in comprehending clients' needs, interpreting instructions, and possessing knowledge of aviation and airport operations. Exhibits strong people skills, a positive working attitude, and a willingness to learn. Adept in using computers, aiming to leverage these competencies for continued professional growth.

Overview

13
13
years of professional experience
4009
4009
years of post-secondary education

Work History

Senior Guest Service Agent

Etihad Airways
Abu Dhabi, United Arab Emirates
08.2022 - 05.2025
  • Perform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding passes screening) to ensure high-quality services are delivered to all guests in compliance with safety, quality and operational objectives.
  • Collaborate with handling agents by supporting in executing handling operations to ensure timely and high-quality delivery of services to guests.
  • Support customers with connecting flights to ensure complete and timely information are provided.
  • Liaise with Cabin crew to ensure boarding operations are executed on time and according to safety procedures.
  • Execute initial security screens to ensure access to airport is properly monitored.
  • Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high-quality support to internal/external customers to meet their requirement.
  • Receive and analyse complaints to ensure they are solved or addressed in the most effective manner.
  • Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner.
  • Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided.
  • Work closely with supervisors to improve the execution of assigned activities.
  • Track major customer complaints and report key issues to supervising colleagues.
  • Interact with internal teams to ensure consistent and reliable customer service.
  • Provide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigation.
  • Identify and highlight potential areas of improvement to support continuous improvement of service and/or operations.
  • Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service.
  • Streamline booking processes with efficient use of reservation systems.
  • Organize transport services for guests on request, aiding travel plans.
  • Update guest profiles regularly in system database for record accuracy.
  • Assist with luggage handling for ease of guest movement upon arrival or departure.
  • Improve guest satisfaction by promptly addressing all inquiries and concerns.
  • Verify ID and payment methods of guests.
  • Streamline booking processes with efficient use of reservation systems.
  • Resolve disputes diplomatically, maintaining positive customer relationships.
  • Manage front desk operations for smooth guest check-in and check-out.
  • Provide top-tier service to promote repeat business from satisfied customers.

Senior Sales Consultant

Travelex Money Exchange
Dubai
12.2017 - 08.2019
  • Company Overview: Travelex is a foreign exchange company headquartered in London.
  • Travelex is a foreign exchange company headquartered in London.
  • Enhance team morale through effective leadership and motivation.
  • Negotiate contracts with key clients to secure profitable deals.
  • Reduce operating costs by implementing cost-effective solutions.
  • Liaise effectively with other departments for seamless operations.
  • Coordinate product launches, generating significant interest.
  • Achieve targets consistently while working under tight deadlines.
  • Increase brand visibility by delivering engaging sales presentations.
  • Optimize sales opportunities through effective management of sales database.
  • Support strategic decision-making, producing accurate sales and revenue forecasts through Salesforce.
  • Negotiate contracts with key clients to secure profitable deals.
  • Boost customer satisfaction with personalized care and follow-ups.

Senior Sales Consultant

CPL Aromas
Dubai
08.2015 - 10.2017
  • Company Overview: CPL Aromas is a world leading fragrance house, focusing all their creativity, innovation and energy on making fragrances that ignite the imagination. CPL was founded 1971 in Witham, Essex (UK).
  • CPL Aromas is a world leading fragrance house, focusing all their creativity, innovation and energy on making fragrances that ignite the imagination. CPL was founded 1971 in Witham, Essex (UK).
  • Promote customer loyalty scheme at checkout.
  • Identify discrepancies in stocks through regular inventory management.
  • Prepare invoices for customers with large orders or special sale types.
  • Boost product sales by offering selection guidance to customers.
  • Demonstrate product usage and features to customers.
  • Take inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
  • Remain knowledgeable in current stock to provide helpful, informative customer advice.
  • Listen to customer problems, objections and concerns, offering tailored solutions.
  • Maximize sales opportunities by regularly replenishing stock levels of recently sold products.
  • Demonstrate products to encourage purchases by showcasing features and benefits.
  • Apply exceptional customer service skills across all sales channels to engage prospects.
  • Retain customers by building rapport and delivering tailored product recommendations.
  • Prepare orders for customers with wrapped, bagged and boxed items.
  • Enhance team morale through effective leadership and motivation.

Senior Sales Consultant

Emirates Airlines
Dubai
12.2011 - 08.2015
  • Company Overview: Emirates is a state-owned flag carrier airline based in Garhoud, Dubai. The airline is servicing more than 150 destinations with its fleet of more than 250 very modern aircrafts.
  • Boost customer satisfaction with personalized care and follow-ups.
  • Implement successful marketing strategies for better product awareness.
  • Achieve targets consistently while working under tight deadlines.
  • Streamline sales process to enhance productivity and efficiency.
  • Utilise CRM software efficiently for better customer management.
  • Drive revenue growth by identifying upselling and cross-selling opportunities.
  • Establish strong relationships with customers for improved retention rates.
  • Develop new sales tactics, resulting in increased market share.
  • Monitor competitors' activities, staying ahead of industry trends.
  • Coordinate product launches, generating significant interest.
  • Manage high-value client accounts, ensuring repeat business.
  • Emirates is a state-owned flag carrier airline based in Garhoud, Dubai. The airline is servicing more than 150 destinations with its fleet of more than 250 very modern aircrafts.
  • Liaise effectively with other departments for seamless operations.
  • Coordinate product launches, generating significant interest.
  • Manage high-value client accounts, ensuring repeat business.
  • Provide comprehensive, relevant competitor research to help identify areas of improvement.

Education

Certificate of Application - Geography

Emirates Aviation University
Dubai
04.2014 - 06.2015

Bachelor of Management Sciences - Management

University of Buea
Buea
10.2000

Bachelor of Arts -

Saint Thomas Aquinas Major Seminary
Bamenda
02.1998

Diplomat in Computer Sciences - undefined

Santa Barbara Institute of Computing

Highschool, Advanced Level Certificate - undefined

Bishop Rogan Major Seminary

Skills

  • Clear communication
  • Attentiveness
  • Presentation skills
  • Positive language
  • Detail oriented
  • Acting ability
  • Comprehension of clients' needs
  • Interpretation of instructions
  • Knowledge of aviation operations
  • Knowledge of airport operations
  • Calming presence
  • Patient presence
  • People skills
  • Positive working attitude
  • Willingness to learn
  • User knowledge of computers

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Languages

English
French

Personal Information

  • Date of birth: 12/30/82
  • Nationality: Cameroonian
  • Marital status: Married

Custom

  • Football
  • Reading
  • Music
  • Browsing
  • Traveling

Affiliations

  • Reading,Football,Travel,Picnics

References

References available upon request.

Timeline

Senior Guest Service Agent

Etihad Airways
08.2022 - 05.2025

Senior Sales Consultant

Travelex Money Exchange
12.2017 - 08.2019

Senior Sales Consultant

CPL Aromas
08.2015 - 10.2017

Certificate of Application - Geography

Emirates Aviation University
04.2014 - 06.2015

Senior Sales Consultant

Emirates Airlines
12.2011 - 08.2015

Diplomat in Computer Sciences - undefined

Santa Barbara Institute of Computing

Highschool, Advanced Level Certificate - undefined

Bishop Rogan Major Seminary

Bachelor of Management Sciences - Management

University of Buea

Bachelor of Arts -

Saint Thomas Aquinas Major Seminary

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Emmanuel Foabeh