EMMANUEL MEKE
DUBAI,+971
Summary
Professional Sales Executive with 5 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
4
4
years of professional experience
Work history
Sales executive
Key Capital Properties
Dubai, United Arab Emirates
04.2023 - 11.2023
- Fostered positive relationships with customers to enhance loyalty and retention.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Increased revenue growth from existing customers through targeted account management and development.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Coordinated and distributed Daily Field Reports, communicating outcomes with clients and stakeholders.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Collaborated with management to review and approve profitable, beneficial customer contract terms.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Contacted prospects by phone ahead of contract and warranty expiration, actively initiating renewal processes.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Established and maintained positive, profitable client relationships through superb communication.
- Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets.
- Maintained accurate contract records, clearly detailing and setting reminders for renewal timeframes to maximise customer retention.
- Proactively identified and solved complex strategy problems to positively impact sales management and business direction.
- Conducted internal and external product training, preparing and executing targeted sales presentations.
- Developed plans and reports to effectively deliver on KPIs.
Client manager
Prevail Group Of Companies
, United Arab Emirates
01.2021 - 01.2022
- Produced strategic development and delivery plans to maximise profit and achieve KPIs.
- Maintained well-managed accounts for a diverse client portfolio, ensuring customer satisfaction.
- Developed relationships with existing clients to increase repeat spends.
- Increased generation of new leads, converting 76 % into new customers.
- Assessed current processes to maximise opportunities for customer satisfaction.
- Liaised between customers, staff and stakeholders to maintain constructive communications.
- Authorised customer compensation with approval from management.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Identified and implemented customer service and complaint handling advancements.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Analysed complaint root causes to identify improvement areas.
- Applied regulatory expertise to develop compliant policies and processes.
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Maximised media coverage through tactical planning and communications.
- Organised marketing plans and programmes to best support business growth and development.
- Trained junior staff in revenue growth and retention for all round team success.
- Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
- Met Service Level Agreements through strategic planning and workload management.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
- Developed marketing plans to support department strategies.
- Networked with media and PR professionals to build campaign reach.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Evaluated campaign performance to optimise return on investment.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Monitored consumer trends and accurately interpreted meaning to predict future changes.
- Built public relations strategies for broadened advertising scope.
- Analysed paid and organic website data to enhance Return On Investment (ROI).
Customer service executive
Realty World Limited
Harare, Zimbabwe
01.2020 - 01.2021
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Handled live chat queries within strict timeframe targets.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Increased client retention by 80 % through outstanding account management.
- Resolved complaints with proactive problem-solving and analysis.
- Updated account information after customer calls for well-maintained data accuracy.
- Explained benefits and advantages of different product and service offerings to customers.
- Audited calls and service levels to maintain high standards.
- Improved company processes by analysing customer feedback and service trends.
- Managed banking and accounts with expert finance knowledge.
- Offered detailed product and service advice based on customer needs.
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Provided professional and helpful support to new and existing clients.
- Upheld data accuracy on internal database.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Maintained working knowledge of available products and services.
- Answered and re-directed calls for swift resolution.
- Performed cashier duties, including balancing and end-of-day banking.
- Signposted visitors based on individual needs.
- Responded to and summarised customer complaints and feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Drove sales by verifying customers were constantly informed of latest products and services available.
- Responded to customer queries and provided excellent customer service.
- Managed relevant inboxes and office diaries.
Education
Bachelor of Arts - English and Communication
Zimbabwe University
08/2016 - 08/2020
CERTIFICATE - TEFL/ TESOL
INTERNATIONAL ACCREDITED TEACHER TRANNING
UNITED KINGDOM 05/2022 - 05/2022
Skills
- Lead development
- Service promotions
- Territory management
- Report writing skills
- Market trends understanding
- Account management
- Customer service
- Customer relations
- Salesforce
- Complex negotiations
- Presentations and proposals
- Sales goal attainment
- Market and competitive analysis
- Relationship management
- Brand-building strategies
- Retail marketing
- Marketing campaign management
- Internet and e-mail marketing
- Partnership marketing
- Demand generation marketing
- Competitive and trend analysis
- Sales training
Languages
English
Fluent
Timeline
Sales executive
Key Capital Properties
04.2023 - 11.2023
Client manager
Prevail Group Of Companies
01.2021 - 01.2022
Customer service executive
Realty World Limited
01.2020 - 01.2021
Bachelor of Arts - English and Communication
Zimbabwe University
08/2016 - 08/2020
CERTIFICATE - TEFL/ TESOL
INTERNATIONAL ACCREDITED TEACHER TRANNING
05/2022 - 05/2022
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