Guest Service Representative
Dubai System to System for project management
Dubai, Dubai
09.2019 - 09.2024
- Ensured guest safety by conducting regular cabin checks and monitoring emergency equipment functionality onboard the ship.
- Conducted informative presentations on various aspects of cruising, such as safety procedures, onboard amenities, and excursion opportunities.
- Completed detailed post-cruise reports to document highlights of each voyage and identify areas for improvement moving forward.
- Provided support during emergency situations or medical incidents by coordinating appropriate responses with ship staff members as necessary.
- Collaborated with travel agents and other industry professionals to promote cruise packages and attract new clientele to the company.
- Managed passenger inquiries and resolved issues promptly, maintaining a high level of customer satisfaction throughout the journey.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
