EMMANUEL NGWA

• Welcome all guest with a friendly and warm smile
• Provide responsible service of alcohol beverages
• Manage all wait staff and assist the management team in the daily operation
• Manage reservation and ensure that all tables are set up according to the number of guest booked before the opening of the restaurant
• Frequently assist colleagues during rush period to foster and promote teamwork while providing exceptional service and guest dining experience
• Follow up with guest tables and promptly fulfill additional request
• Overseeing the entire team, ensuring that standards are adhere
• Overseeing and assisting in the set up of the restaurant including tables, waiters station and stock
• Monitoring inventory levels and restocking as needed
• Handling financial transaction and processing payments
• Addressing guest complaints and ensuring high service standards
• Supervising junior team members
• Prepare learning material for training programs for new employees
• Conduct and check end of month exams and report feedback to the management and group training manager
• Research new teaching and training methods
• Evaluate employees performance to gauge where skills are lacking
• Supported needs of twelve person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
• Supervised server staff and simultaneously served personal section of tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Ensure that all tables are setup according to the number of guest booked on the table

• Supervising and leading new staff to ensure the highest level of service is provided to the guest
• Provide training and guidance to new staff.
• Greetings guest, taking food and drinks orders and delivering them to the table accurately and promptly
• Maintain comprehensive menu knowledge to offer clear enthusiastic advice to the guest
• Listen attentively to guest orders, ensuring exact food and beverage requirements are met
• Answering guest inquires about menu items, specials promotions and making recommendation based on guest preference
• Maintain a clean organized work area including tables, chairs and service stations
• Check back with the guest to ensure they are satisfied with their orders and ensure they have everything they need
• Handling financial transactions including processing payments and giving change accurately
• Say farewell to the guest and inform them of any upcoming promotions such as brunch and ladies night

• Welcome guest and assist them to their tables
• Take water and drinks order
• Assist guests through the menu while taking their food order
• Recommend wines and beverage to pair with their food
• Top up water and wine glasses
• Check tables for table maintenance
• Check back with the guest to ensure everything if good
• Change dirty plates with clean once after every course of their meal
• Clean tables after main course and offer dessert and digestive drinks
• Present bill and perform all payment transactions
• Say farewell to the guest and inform them of upcoming promotions

• Greet and welcome guest, present menu, take orders, suggest and recommended meal promotions appropriately
• Seating customers to their tables
• Explaining the menu and specials to the customers
• Prepare drinks, serves food/beverages to guest
• Serving food
• Clearing tables and maintain the cleanliness of the dining area always
• Providing good customer service
• Complete the routine of restaurant opening, duties during shift handover, and closing at night
• Attend and respond to the guest request promptly and professionally
• Prepare bill and perform all payment both cash and credit card payments