Emmanuel Okello
Dubai
Summary
Dedicated Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.
Overview
5
5
years of professional experience
Work History
Food Runner
BB SOCIAL DINNING
Dubai, United Arab Emirates
12.2022 - 04.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Waiter
Caffesserie Accassia Mall
Kampala
04.2018 - 08.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Education
Bachelor of Adult And Community Education -
Makerere University Kampala
Kampala Uganda01.2015
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Effective Multitasking
- Flexible Schedule
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
luganda
Advanced (C1)
Ateso
Advanced (C1)
Timeline
Food Runner
BB SOCIAL DINNING
12.2022 - 04.2023
Waiter
Caffesserie Accassia Mall
04.2018 - 08.2022
Bachelor of Adult And Community Education -
Makerere University Kampala