Emmanuel Micheal Reuben Ogigo
ICT Specialist/ Data Scientist
Doha
Summary
Reliable and organized with positive approach to problem-solving. Possesses deep understanding of network management and cybersecurity coupled with proficiency in system administration and database management. Committed to driving efficient technology solutions and enhancing operational performance.
Overview
11
11
years of professional experience
Work History
Senior ICT Infrastructure & Operations
IOM - UN Migration
02.2023 - Current
- Planned and enhanced network infrastructure by replacing non-compliant devices with Cisco Meraki firewalls, switches, and access points across five IOM buildings in CAS over two months. This upgrade improved connectivity for 400 users and 50 network-connected devices, optimizing daily operations.
- Delivered help desk and user support to 150 users in buildings 213 and 415, effectively managing and assigning tickets to a team of five IT staff colleagues leading to proper handling of tickets and timely respond of service desk.
- Advised my supervisor on IT matters and policies, contributing to the development of new IT strategies that enhanced operational efficiency and compliance. This initiative streamlined IT operations and empowered the team, improving program outcomes and user satisfaction.
- Spearheaded collaboration with Babtel, a third-party contractor, to optimize IT infrastructure at As Saliyah base. Effectively managed emergency network downtimes and oversaw the installation of network infrastructure in buildings 213, 216, and 420, significantly enhancing operational efficiency and reliability.
Information Management/ ICT Assistant
IOM - UN Migration
01.2019 - 12.2022
- Proven expertise in data cleaning, analysis, and reporting, with advanced proficiency in Microsoft Access, Excel, Power BI, SQL Server, and SQL programming. Skilled in systems analysis and data modeling, with a strong track record in developing and maintaining robust data systems.
- Collaborated effectively with cross-functional teams to achieve project goals, delivering high-quality results through clear objectives, progress monitoring, and strong stakeholder communication.
- Collaborated with cross-functional teams to implement new technologies, providing technical support and developing data security measures. Assisted with system upgrades, software installations, and trained (50) staff on IT tools and best practices, ensuring robust IT operations and enhanced security.
Project Officer
IOM - UN Migration
05.2014 - 11.2018
- Successfully coordinated the installations of (5) Windows servers and (35) workstations, along with software installations, at (5) Border Control Points (BCPs) in Djibouti, establishing LAN and WAN with VPN configuration for secure data exchange.
- Drafted reports, briefs, and procurement plans; updated senior management; and led business continuity and disaster recovery efforts, ensuring effective server backup monitoring.
- Designed and delivered training programs on monitoring and evaluation methodologies to (15) immigration police officers on computer applications, while coordinating with project teams to ensure timely completion of deliverables.
- Collaborated with external stakeholders to enhance project outcomes, supported the development and implementation of project plans and strategies, and gained valuable experience in IT project management and infrastructure setup.
Education
Master of Science - Data Science
University of East London
London, UK 04.2001 -
Bachelor of Science - in Information Technology
ISBAT University
Kampala, Uganda 04.2001 -
Diploma - In Computer Science
Kampala International University (KIU)
Kampala, Uganda 04.2001 -
Skills
IT asset management
IT procurement
Customer support management
IT compliance
Network administration
Data privacy regulations
ITIL framework
IT service management
Disaster recovery planning
Infrastructure development
Problem-solving abilities
Multitasking Abilities
Timeline
Senior ICT Infrastructure & Operations
IOM - UN Migration
02.2023 - Current
Information Management/ ICT Assistant
IOM - UN Migration
01.2019 - 12.2022
Project Officer
IOM - UN Migration
05.2014 - 11.2018
Master of Science - Data Science
University of East London
04.2001 -
Bachelor of Science - in Information Technology
ISBAT University
04.2001 -
Diploma - In Computer Science
Kampala International University (KIU)
04.2001 -