EMMANUEL PAUL AKPAN
DUBAI,UAE
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor Manager
shrimp bite
Dubai, UAE
06.2017 - 01.2023
- Increased revenue growth KPI target attainment by 70% through implementing practical solutions to overcome common obstacles.
- Cultivated new long-term business relationships by professionally represented shrimp bite at all events.
- Applied knowledge of to improve current methodologies and processes.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Maintained documents and records to comply with internal policies and external regulations.
- Kept records of damaged and out-of-date products for safe disposal.
- Promoted programmes and merchandise sales to grow and maximise income.
- Guided and coached staff to achieve individual growth and sales production targets.
- Managed staff rotas, planning workloads effectively and strategically.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Dealt with customer complaints and rectified product and service issues.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Customer Service Representative
ORANGE LEAF
DUBAI, UAE
05.2016 - 05.2017
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
Education
Bachelor's degree - business
09.2009 - 02.2012
Skills
- Attrition management
- Real time analysis
- Change management
- Data collection and analysis
- Target-driven
- Financial management
- Customer service
- Business development
- Team supervision
- Inspiring leadership
- Motivational communication
- Business analysis
- Issue resolution
- Problem-solving
- Team building
- Time management
- Accounting
- Leadership
Languages
English
Native
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor Manager - shrimp bite
06.2017 - 01.2023
Customer Service Representative - ORANGE LEAF
05.2016 - 05.2017
UNIVERSITY OF BUEA CAMEROON - Bachelor's degree, business
09.2009 - 02.2012
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