Emma Ruth Lopez

Ensure service delivery and day to day management of personnel and other resources ( Train availability, DRR)

Review, develop and update relevant procedures in support to Operations Manager.

Take control of incidents and ensure prompt response to mitigate effects in trains service (Incident management).

Implementation of PTW procedures.

Coordinated with external stake holders.

Ensure employee competence records are managed and maintained.

Coordinate and supervise all aspects of control room and train operations with maintenance team regarding subcontractor work on the mainline covering guide way, stations, tunnel and maintenance facility,

Ensure active monitoring of attendance, performance and conduct of employees within the Operation Control Center.

Overall supervision and coordination of the system and train service.

Coordinating train service mode transition with Chief controller and terminal operations team.

Directing and coordinating with Qualified maintenance personnel (QMP) in maintaining the safety and punctuality of train services.

Absolute authority over all automatic and manual train movement and activities within the APM system

Taking control of any event or incident in order to mitigate the effects by assessing the extent of delays and taking actions to minimize impact

Coordinating with external services during incidents.

SCADA workstations is operated correctly as per procedure.

Engineering hours and unplanned events are properly managed

Manual Train Driving

• Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
• Manual train driving.
• Provision of effective response to incidents during degraded and emergency situations under the instruction of Operation controller.
• Perform operational and emergency duties when required.
• Evacuation points and procedure.
• Train preparation and inspection before and after train service.

• Monitor and maintain operational status to ensure safety and comfort of passenger movement within the station premises.
• Carry out controlled/ uncontrolled/emergency evacuation of passengers.
• Control and mitigate overcrowding in station platforms to ensure that passengers flow are managed in an orderly manner.
• Provide ticket sales, train services information and respond to passenger inquiries.
• Report faults and abnormalities to Operation controller.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.