Emna Godcha
Dubai
Summary
Accomplished Quality Control Manager with extensive experience in quality assurance, team management, and process optimization. Proven track record in spearheading ISO certification efforts and implementing stringent inspection protocols to enhance product quality and service consistency. Demonstrated expertise in conducting internal audits, analyzing quality control test results, and developing effective policies and procedures. Adept at managing service quality, budgeting, and operational processes for soft services, achieving high customer satisfaction through efficient service delivery. Strong leadership skills with a focus on problem-solving, training, and innovation. Career goal: to leverage extensive experience in quality management to drive continuous improvement and operational excellence within a dynamic organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Manager
Emirates Driving Institute
Dubai
06.2024 - Current
- Spearheaded ISO certification efforts by aligning quality processes with best practices
- Collaborated with cross-functional teams to optimize equipment maintenance and reduce downtime
- Implemented stringent inspection protocols, enhancing product quality and service consistency
- Reported regularly to senior management on quality metrics and improvement strategies
- Conducted internal audits to ensure compliance with ISO 9001 standards
- Analyzed quality control test results and provided feedback and interpretation to production management or staff
- Developed and implemented Quality Control policies and procedures
- Performing thorough site inspections to assess branch conditions, operational procedures, and adherence to company standards
- Identifying areas of concern, workflow inefficiencies, and safety risks, and providing practical solutions to mitigate these problems
- Analyzing quality control test results to evaluate product and process standards and providing feedback and interpretation to production management or staff for corrective actions and improvements
Soft Service Manager
Ejadah Asset Management (IDAMA)
Dubai
06.2018 - Current
- Managed service quality, budgeting, and operational processes for soft services
- Coordinated preventive maintenance schedules, reducing equipment failures
- Achieved client satisfaction through efficient service delivery and staff management
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Contributed innovative ideas and solutions to enhance team performance and outcomes
Soft Service Manager
ServeU LLC Soft Service
Dubai
03.2016 - 01.2018
- Enhanced service quality and customer satisfaction through efficient staff training and operations management
- Implemented cost-effective inventory systems, improving resource allocation and minimizing expenses
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked with cross-functional teams to achieve goals
- Assisted with customer requests and answered questions to improve satisfaction
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Provided support and guidance to colleagues to maintain a collaborative work environment
Education
Bachelor of Economics and Management Section -
School Technique Sousse
06.2010
Master of Business Administration -
Swiss School of Management
03.2025
Skills
- Team Management
- Quality Assurance
- Quality System
- Quality Process
- Problem Solving
- Training
- Leadership
- Customers Satisfaction
- Planning
- Decision Making
- Innovation
- Communication
- Negotiation
- Customer Service
- MS Excel
- MS PowerPoint
- Creative
- Teamwork
- Organization
Languages
- Arabic, Native
- English, Fluent
- French, Fluent
Certification
- Diploma In Quality and Organizational Excellence Management / Certified Expert and Internal Auditor for Quality Systems Management ISO9001/2015 Programme
- Diploma in Training of Training (TOT)
- Certified by KHDA Dubai and University of Oxford UK
- Awarded Certificates of Appreciation by DUBAI MUNICIPALITY for efforts that had an impact on making the activities of Clean Up the World 2014
- Awarded Certificates of Appreciation by Union Properties in recognition for outstanding performance for the years 2014 & 2015
Personal Information
- Date of Birth: 07/22/88
- Gender: Female
- Nationality: Tunisia
- Marital Status: Married
- Visa Status: Employment Visa
Timeline
Quality Control Manager
Emirates Driving Institute
06.2024 - Current
Soft Service Manager
Ejadah Asset Management (IDAMA)
06.2018 - Current
Soft Service Manager
ServeU LLC Soft Service
03.2016 - 01.2018
Bachelor of Economics and Management Section -
School Technique Sousse
Master of Business Administration -
Swiss School of Management
- Diploma In Quality and Organizational Excellence Management / Certified Expert and Internal Auditor for Quality Systems Management ISO9001/2015 Programme
- Diploma in Training of Training (TOT)
- Certified by KHDA Dubai and University of Oxford UK
- Awarded Certificates of Appreciation by DUBAI MUNICIPALITY for efforts that had an impact on making the activities of Clean Up the World 2014
- Awarded Certificates of Appreciation by Union Properties in recognition for outstanding performance for the years 2014 & 2015
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