Emraan Ansari
Dubai,UAE
Summary
Customer Care Executive (Fastway Transmission Pvt Ltd)
Awarded Agent of the Month (Several times in the same Organization)
Promoted as Team Leader (In the same Organization)
Experience of 3 years
For better opportunities, and personal growth worked with Classic Pride Corporate Services Pvt Ltd as Travel Agency Manager.
Experience of 4 years as Travel agency manager.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Travel Agency Manager
Classic Pride Corporate Services Pvt Ltd
Nashik, India
2019.05 - 2023.04
- Attract the customers by providing some benefits in the holiday package,
- Interact with the customers daily via call/msg/email,
- Bargaining with the customers for holiday packages,
- Handled complex customer complaints, liaising with partners to provide prompt resolution.
Customer Service Associate
Firstsource Solutions
Airoli Navi Mumbai, India
2017.06 - 2019.03
- Provide technical support on call to the customers,
- Resolve the Complaints on call related to postpaid bills,
- Resolve the complaints within TAT related to the network issue,
Team Leader
Fastway Transmission pvt ltd
Ludhiana Punjab, India
2014.04 - 2017.03
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Education
Diploma of Higher Education - Mechanical Engineering
LLRM Polytechnic College, Ajitwal, Moga, Punjab
Punjab, India 2010.04 - 2013.03
Skills
Proven sales and marketing abilities,
Organizational and planning skills,
Customer service,
Human resource management,
Strong leadership and team building,
Knowledge of alternative travel,
Languages
English
Advanced
Hindi
Native
Punjabi
Advanced
Timeline
Travel Agency Manager
Classic Pride Corporate Services Pvt Ltd
2019.05 - 2023.04
Customer Service Associate
Firstsource Solutions
2017.06 - 2019.03
Team Leader
Fastway Transmission pvt ltd
2014.04 - 2017.03
Diploma of Higher Education - Mechanical Engineering
LLRM Polytechnic College, Ajitwal, Moga, Punjab
2010.04 - 2013.03