EMRE SARAL
Dubai,UAE
Summary
A high achieving professional with a strong work ethic and able to work well in a team to consistently achieve my goals and build my skillset.
I’m a team player who is learning fast, solution-oriented, and positive. I have developed my skills by experiencing various Hospitality areas in Turkey. Looking forward to new opportunities in Dubai to build new experiences, improve myself and help improve brands and teams I work with!
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Sales consultant
CEMIL SART ECZANESI
ZONGULDAK, TURKEY
04.2020 - 05.2023
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Explained product benefits and usage, encouraging guests to take advantage of free samples.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Carried out active selling from initial customer greeting.
- Designed visually pleasing in-store and window displays to increase footfall.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Offered friendly, efficient customer service and handled challenging situations with ease.
F&B assistant
ELIF OTEL
ZONGULDAK, TURKEY
08.2018 - 12.2020
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Stayed up to date on menu changes to accurately answer customer queries.
- Maintained high level of cleanliness by regularly clearing down used crockery, glassware, tables, food stations and counters.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Greeted customers, presented menus and shared information about available special items.
- Welcomed guests and served extensive range of food and beverages from various menus.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Guest service coordinator
ELIF OTEL
ZONGULDAK, TURKEY
10.2017 - 08.2018
- Provided accurate information to help resolve queries and concerns.
- Informed guests regarding events and announcements.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Informed guests of hotel security features and offered details regarding safety processes and procedures.
- Delivered first class customer care through polite, professional service.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Event assistant
BUYUK ANADOLU OTEL
ZONGULDAK, TURKEY
09.2015 - 10.2017
- Led tours for customers planning events, weddings and conferences.
- Gathered post-event client feedback and evaluated results to inform future planning.
- Distributed event plans and schedule details to staff, driving operations through continuous follow-up.
- Promoted upcoming events to drive awareness, increase attendance and support client success.
- Welcomed guests into venues, showing them to tables and providing menus.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Oversaw daily operations to achieve high productivity levels.
Waiter
OT CAFE
ZONGULDAK, TURKEY
12.2014 - 09.2015
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately took orders, making menu recommendations as appropriate.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter
CEVIZ CAFE
ZONGULDAK, TURKEY
05.2013 - 11.2014
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately took orders, making menu recommendations as appropriate.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Diploma - Occupational Health And Safety Expertise Eskis
Anatolia University
TURKEY 09.2019 - 06.2021
Skills
- Event support
- Guest relations
- Staff coordination
- Food and beverage service
- Hospitality and events experience
- Crisis management
- Problem-solving
- Customer-focused
- Time management
- Communication skills
- Highly responsible and reliable
- Upbeat, outgoing and positive
Languages
Turkish
Proficient (C2)
English
Elementary
Timeline
Sales consultant
CEMIL SART ECZANESI
04.2020 - 05.2023
Diploma - Occupational Health And Safety Expertise Eskis
Anatolia University
09.2019 - 06.2021
F&B assistant
ELIF OTEL
08.2018 - 12.2020
Guest service coordinator
ELIF OTEL
10.2017 - 08.2018
Event assistant
BUYUK ANADOLU OTEL
09.2015 - 10.2017
Waiter
OT CAFE
12.2014 - 09.2015
Waiter
CEVIZ CAFE
05.2013 - 11.2014