ENAS AHMED
Dubai
Summary
Seeking a challenging position that integrates my knowledge and skills and contribute to the success of the organization.
Overview
25
25
years of professional experience
Work history
Sales Manager
Westay Luxury Travel
Dubai
2025.11 - 2026.02
- Leading sales activities and developing strategies to increase revenue.
- Managing client relationships and handling high – end luxury travel request.
- Identifying new business opportunities and partnerships.
- Overseeing sales performance and achieving targets.
- Providing exceptional customer service and tailored travel solutions.
Customer Experience Officer
Emirates Group – Dnata Travel Center
Dubai, United Arab Emirates
2023.07 - 2025.08
- Managed complaints across multiple channels to ensure prompt resolution and enhance customer satisfaction.
- Spearhead lead generation for promoters and online VIP clients through effective ancillary offerings and strategic upselling.
- Coordinated high-value client relationships for event management and special occasions.
- Compiled weekly performance reports to analyse trends and inform strategic decisions.
- Facilitated team recognition initiatives to boost morale. Supported efforts to enhance customer satisfaction through feedback collection. Assisted in maintaining positive relationships with clients.
Travel Consultant
Emirates Group – Dnata Travel Center
Dubai, United Arab Emirates
2007.12 - 2023.06
- Assist clients with travel reservations to enhance overall travel satisfaction and enjoyment.
- Conduct training for new staff to foster effective integration into team and elevate overall performance.
- Addressed customer problems and complaints to ensure satisfaction and build lasting relationships.
- Recognised with merit award for commitment to enhancing sales performance during night shifts to support overall budget success.
- Coordinated holiday packages to enhance client travel experiences.
Media Co-coordinator
Consulate General of the State of Kuwait
Dubai, United Arab Emirates
2003.11 - 2007.07
- Assisted with administrative tasks within consulate. Managed filing and correspondence efficiently. Supported hotel and air ticket bookings.
- Cultivated strong relationships with media press and travel agencies to enhance visibility and collaboration.
- Monitored UAE newspaper releases regarding Kuwaiti economic, political, and sporting developments.
Receptionist
Emirates Private School
Sharjah, United Arab Emirates
2002.09 - 2003.11
- Coordinated front office activities, including greeting visitors and answering phone calls, while maintaining effective communication with parents regarding student matters.
Secretary
Satellite Advertising Company
Sharjah, United Arab Emirates
2002.06 - 2002.09
- Executed typing and file management duties with precision, utilising advanced office software to maintain accurate records.
Reporter
Dubai TV
Dubai, United Arab Emirates
2001.01 - 2002.06
- Collaborated closely with Director Tayseer Shahin to prepare Fengan Kahwah programme, focusing on traditional brewing techniques and cultural authenticity.
Assistant Director
Sharjah TV
Sharjah, United Arab Emirates
2001.01 - 2001.07
- Supported director in managing daily operations of Sabah Al Sharjah. Assisted in coordinating activities across departments to enhance project efficiency. Facilitated communication between team members and senior management for project alignment.
Education
Bachelor of Arts - Faculty of Media and Mass Communication (Television)
Ain Shams University
Cairo 1997.01 - 1 2001
Skills
- Computer Skills:
- Windows 98 – 2000 – XP, MS Office (Word – Excel – Power Point – Access)
- ICDL
- Other Skills:
- Standard fares and ticketing certificate from IATA or equivalent
- Knowledge of Dnata Front Office system/Airline Reservation systems
- Knowledge of world geography and major carrier networks to facilitate quick itinerary planning
- Interpersonal ability, telephone and customer service skills
- Proficient in MS Office applications ie word and excel
- Strong verbal and written English & Arabic
Languages
English
Advanced
C1
Arabic
Advanced
C1
Training Courses
- Interpersonal Communication: Effective Communication (Online)
- Excellence in Service: Providing Superior Customer Service (Online)
- Standard Fares and Ticketing - Self Study
- Basic Geography
- Introduction to Civil Aviation (Online)
- Introduction To Civil Aviation - Self Study
- E-mail Etiquette: E-mail in the Workplace (Online)
- Call Center: Inbound Customer Service (Online)
- Protecting Payment Card Information
- Solution selling: Gaining customer commitment
- Business Writing: The Fundamentals (Online)
- The Brit Agent Programme
- DFO Fundamentals 1 & 2(online)
- Grammar Skills: Writing Effective Sentences (Online)
- Najm Suggestions and Nominations (Online)
- Information Systems Protection: Information Security (Online)
- Product Workshop for Frontline Staff
- Dnata Vision, Mission and Values
- Performance Matters (Online)
- ADM - Discrepancy Workshop
- Get Online - Emirates Specific (Online)
- Time Management: Planning your day
- Dnata Smart Sell: Telephone Sales & Customer Service
- Explore IATA AREA 1&2&3 (Online)
Timeline
Sales Manager
Westay Luxury Travel
2025.11 - 2026.02
Customer Experience Officer
Emirates Group – Dnata Travel Center
2023.07 - 2025.08
Travel Consultant
Emirates Group – Dnata Travel Center
2007.12 - 2023.06
Media Co-coordinator
Consulate General of the State of Kuwait
2003.11 - 2007.07
Receptionist
Emirates Private School
2002.09 - 2003.11
Secretary
Satellite Advertising Company
2002.06 - 2002.09
Reporter
Dubai TV
2001.01 - 2002.06
Assistant Director
Sharjah TV
2001.01 - 2001.07
Bachelor of Arts - Faculty of Media and Mass Communication (Television)
Ain Shams University
1997.01 - 1 2001