Playing sports, reading, travelling and meeting new people Been State level tennis player, judo, throwball and district swimming
Enayah Khan
Marketing, Business Development, Customer Service, Client Relationship, Advertising
Dubai
Summary
Highly ambitious candidate with background in sales, marketing, customer servicing and advertising, but not limited to.
Expertise in market analysis, forecasting and client needs assessments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sales Manager - Edutainment
Rayna Tourism L.L.C
Dubai
12.2022 - Current
- Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs.
- Product onboarding of brands and contact them for school & university educational trips. (domestic and international) and book them well in advance.
- Serve them as a program director on the day of trip.
- Look after payments , tickets to provide hassle-free experience to the teachers too.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Performed 9-10 sales presentations each week at potential customer locations.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Corporate Marketing Executive
Crystal Gallery LLC
Dubai
01.2019 - 11.2022
- Established positive and ongoing business relationships.
- Assisted in media releases and publicity events to promote company,
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Continually maintained and improved company's reputation and positive image in markets served.
- Generated 200% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Improved operations through consistent hard work and dedication.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Managed invoicing and payment processing operations.
- Met with customers to present mockups and collect information for adjustments.
- Applied knowledge of production to create high-quality images.
- Developed display, marketing and packaging materials to support product branding strategies.
- Put together videos for social media, advertising and informational purposes.
Advertising Sales Consultant
Strategic Advertising Dubai
08.2018 - 12.2019
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Made outbound calls to existing customers to upsell advertising packages.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
Portfolio
Citibank, Dubai
02.2018 - 08.2018
- Reason for Leaving - Dept. branch shutdown.
- Recommended products and services to meet customers' credit card and banking needs.
- Advise on instalment/emi plans on client purchase, balance transfer and cash loan.
- Handled 200 calls per day to address customer inquiries and concerns.
Payroll Sales Officer
Mashreq Bank
Dubai
02.2017 - 02.2018
- Reasons of Leaving - Cost Cutting
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Evaluated client financial positions and identified most appropriate banking products.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Prospected for new business through networking, community outreach and customer referral generation.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Managed portfolio of accounts and monitored for issues in need of attention.
- Provided advice on different bank products and financial options.
- Produced and executed loan packages.
- Located and pre-qualified customers for mortgages.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Sales Executive
FAB Bank
Dubai
09.2015 - 01.2017
- Reason for leaving - Insurance company
- Handled Number calls per day to address customer inquiries and concerns.
- Assisted customers via live chat and email messaging in determining product features to make purchase choices.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Worked independently with minimal supervision.
- Completed daily outbound calls, up to 8 hours per day.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Senior Reservations Agent
Serco Global Services - EasyJet Airlines
Mumbai
06.2014 - 01.2015
- After Diploma in Travel and Tourism.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Checked in average of 15 passengers per flight.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
Executive Assistant
BROWARD COLLEGE
Mumbai
05.2013 - 03.2014
Sales Promoter
Alongside College
Mumbai
04.2012 - 04.2013
- Summer Job
- Courses
- Diploma in Customer servicing and tourism management, IITC
Education
PGDM In Marketing And Business Ethics - Marketing Management and Business
MIT Dubai
India 01.2022 - Current
Bachelor's in BBA - Business Communication and Marketing
Shobhit
University
06.2013 - 07.2015
Diploma - Travel & Tourism Management and Customer
IITC
05.2012 - 03.2013
Skills
CommunicationCustomer ServicingComputer Skills-Microsoft Word, Excel,PptManagement SkillsProblem SolvingLeadershipTime ManagementLanguagesEnglishHindiUrduGujarati
French
Punjabi
Relationship building and management
Sales pipeline development
CRM Systems
Sales expertise
Cold Calling
Vendor management
Database Management
Product and service sales
B2B sales
Customer Relationship Management
Client Development
Marketing and advertising
Strategic planning
Accomplishments
- Exceeded annual sales targets 200%.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Generated 100,000 in new sales and added 10 new accounts in 2021.
- Led team in securing 550,000 sales increase in 2021.
- Trained 4 new sales representatives that generated over 100,000 in 2022.
- Business Development: - Developed strong relationships with key referral sources which resulted in increase in referrals over one-year period.Initiated two key partnerships which resulted in revenue growth
- Maintained client retention rate year-over-year.
- Supervised team of 9 staff members.
- Achieved results through effectively helping departments with tasks.
Interests
Timeline
Sales Manager - Edutainment
Rayna Tourism L.L.C
12.2022 - Current
PGDM In Marketing And Business Ethics - Marketing Management and Business
MIT Dubai
01.2022 - Current
Corporate Marketing Executive
Crystal Gallery LLC
01.2019 - 11.2022
Advertising Sales Consultant
Strategic Advertising Dubai
08.2018 - 12.2019
Portfolio
Citibank, Dubai
02.2018 - 08.2018
Payroll Sales Officer
Mashreq Bank
02.2017 - 02.2018
Sales Executive
FAB Bank
09.2015 - 01.2017
Senior Reservations Agent
Serco Global Services - EasyJet Airlines
06.2014 - 01.2015
Bachelor's in BBA - Business Communication and Marketing
Shobhit
University
06.2013 - 07.2015
Executive Assistant
BROWARD COLLEGE
05.2013 - 03.2014
Diploma - Travel & Tourism Management and Customer
IITC
05.2012 - 03.2013
Sales Promoter
Alongside College
04.2012 - 04.2013