ENGELICA R. MORAN
Dubai
Summary
Experienced Sales Coordinator with a strong background in sales operations, customer relationship management, and administrative support. Seeking a challenging position where I can leverage my expertise in sales coordination, project documentation, and client service to contribute to organizational success while continuously developing my professional skills and advancing my career within a dynamic and growth-oriented organization.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Al Mazroui Advanced Technology LLC
Dubai, United Arab Emirates
12.2021 - Current
- Create and send technical quotations
- Handling Data Center Projects & Documentation
- Process approved LPO from the client
- Preparing Annual Maintenance Contracts
- Sorting out Technical Submittals for UPS and VRLA batteries
- Preparing Battery Calculation & Project compliance statement
- Handling calls and emails
- Admin/Receptionist tasks
- Informs visitors by answering or referring inquiries.
- Liaise directly to existing clients and prospect clients
- Respond to complaints from customers and give after-sales support when requested
- Handling Technical service reports from service engineer/technicians
- Coordinate with high end clients/companies
- Handling CRM software for Sales Order
- Filling Purchase Invoice and Inventory
- Monitoring stocks
- Estimate and Calculating selling price with enough margins
- Coordinating with other departments
Sales Coordinator
Benoit Technologies LLC
Dubai, UAE
08.2019 - Current
- Create and Send technical quotations
- Process Sales order, Tax Invoice and Inventory items
- Process approved LPO from the client
- Preparing Annual Maintenance Contracts
- Sorting out Technical Submittals for UPS and VRLA batteries
- Handling calls and emails
- Admin/Receptionist tasks
- Informs visitors by answering or referring inquiries.
- Liaise directly to existing clients and prospect clients
- Respond to complaints from customers and give after-sales support when requested
- Handling Technical service reports from service engineer/technicians
- Coordinate with high end clients/companies
- Handling managers system for Sales Order
- Filling Purchase Invoice and Inventory
- Monitoring stocks
- Estimate and Calculating selling price with enough margins
- Coordinating with other departments
Software Quality Assurance
Bigdish PLC
Makati City, Philippines
06.2017 - 04.2019
- Manual Software Testing (Mobile app, Web app and Admin side)
- Report bugs/improvements and tasks through JIRA agile software
- Perform thorough regression testing when bugs are resolved
- Monitor debugging process result
- Identify, record, document thoroughly and track bugs
- Estimate, prioritize, plan and coordinate testing activities
- Execute and evaluate manual test cases
- Answering queries from users
- Replicate reported issues
- Verify defect fixes
- Provide documentation
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
- Track quality assurance metrics, like defect densities and open defect counts
- Coordinate and report updates to the developer and top heads of the company
- Answering email from the top management and all work-related inquiry.
- Stay up to date with new testing tools and test strategies
Education
Bachelor of Science - Computer Science
Eulogio 'Amang' Rodriguez Institute of Science and Technology
Sampaloc Manila, Philippines01.2017
Skills
- Driving license (undergoing class)
- CRM Software
- JIRA Agile software
- SAP Ariba software
- Government Portals
- Computer literate (Proficient in MS Word, MS Excel, MS Access and MS PowerPoint)
- Good numerical skills and an understanding of statistics
- Negotiation support
- Good communication and interpersonal skills
- Technical competence and analytical ability
- Confident in using own initiative, prioritizing workload and meeting deadlines
- Excellent ability to coordinate, plan and delegate
- Able to adapt to a dynamic work environment
- Able to multi-task through balancing individual and team responsibilities
TRAINING & SEMINAR ATTENDED
- DEHN Lightning and Surge Protection - January 2026
- Riello UPS - A Reliable Power Sustainable Energy - April 2024
- September 11, 2012 Y4IT 3rd Youth Congress on Information Technology SMX Convention Center, Pasay City – Philippines
- October 4, 2014 Department of Trade and Industry: Market Forecast PTTC Bldg. Sen. Gil J. Puyat Ave. cor. Roxas Blvd. Pasay City Philippines
Timeline
Sales Coordinator
Al Mazroui Advanced Technology LLC
12.2021 - Current
Sales Coordinator
Benoit Technologies LLC
08.2019 - Current
Software Quality Assurance
Bigdish PLC
06.2017 - 04.2019
Bachelor of Science - Computer Science
Eulogio 'Amang' Rodriguez Institute of Science and Technology