ENGELICA R. MORAN
Dubai
Summary
To obtain challenging position that will utilize my working experience in the field of Information technology and another related career and offer opportunities to apply my skill as well as contribute to the growth of the company while helping create advance opportunity for myself
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Al Mazroui Advanced Technology LLC
Dubai, United Arab Emirates
12.2021 - Current
- Create and send technical quotations
- Handling Data Center Projects & Documentation
- Process approved LPO from the client
- Preparing Annual Maintenance Contracts
- Sorting out Technical Submittals for UPS and VRLA batteries
- Preparing Battery Calculation & Project compliance statement
- Handling calls and emails
- Admin/Receptionist tasks
- Informs visitors by answering or referring inquiries.
- Liaise directly to existing clients and prospect clients
- Respond to complaints from customers and give after-sales support when requested
- Handling Technical service reports from service engineer/technicians
- Coordinate with high end clients/companies
- Handling CRM software for Sales Order
- Filling Purchase Invoice and Inventory
- Monitoring stocks
- Estimate and Calculating selling price with enough margins
- Coordinating with other departments
Sales Coordinator
Benoit Technologies LLC
Dubai, UAE
08.2019 - Current
- Create and Send technical quotations
- Process Sales order, Tax Invoice and Inventory items
- Process approved LPO from the client
- Preparing Annual Maintenance Contracts
- Sorting out Technical Submittals for UPS and VRLA batteries
- Handling calls and emails
- Admin/Receptionist tasks
- Informs visitors by answering or referring inquiries.
- Liaise directly to existing clients and prospect clients
- Respond to complaints from customers and give after-sales support when requested
- Handling Technical service reports from service engineer/technicians
- Coordinate with high end clients/companies
- Handling managers system for Sales Order
- Filling Purchase Invoice and Inventory
- Monitoring stocks
- Estimate and Calculating selling price with enough margins
- Coordinating with other departments
Software Quality Assurance
Bigdish PLC
Makati City, Philippines
06.2017 - 04.2019
- Manual Software Testing (Mobile app, Web app and Admin side)
- Report bugs/improvements and tasks through JIRA agile software
- Perform thorough regression testing when bugs are resolved
- Monitor debugging process result
- Identify, record, document thoroughly and track bugs
- Estimate, prioritize, plan and coordinate testing activities
- Execute and evaluate manual test cases
- Answering queries from users
- Replicate reported issues
- Verify defect fixes
- Provide documentation
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
- Track quality assurance metrics, like defect densities and open defect counts
- Coordinate and report updates to the developer and top heads of the company
- Answering email from the top management and all work-related inquiry.
- Stay up to date with new testing tools and test strategies
Education
Bachelor of Science - Computer Science
Eulogio 'Amang' Rodriguez Institute of Science and Technology
Sampaloc Manila, Philippines01.2017
Skills
- Handled Ticketing System using JIRA agile software
- Handled Managers system for creating sales order, Tax Invoice and Purchase Invoice
- Sorting out / Preparing Technical documents
- Computer literate (Proficient in MS Word, MS Excel, MS Access and MS PowerPoint)
- Good numerical skills and an understanding of statistics
- Good communication and interpersonal skills
- Technical competence and analytical ability
- Confident in using own initiative, prioritizing workload and meeting deadlines
- Excellent ability to coordinate, plan and delegate
- Able to adapt to a dynamic work environment
- Able to multi-task through balancing individual and team responsibilities
TRAINING & SEMINAR ATTENDED
- September 11, 2012 Y4IT 3rd Youth Congress on Information Technology SMX Convention Center, Pasay City – Philippines
- October 4, 2014 Department of Trade and Industry: Market Forecast PTTC Bldg. Sen. Gil J. Puyat Ave. cor. Roxas Blvd. Pasay City Philippines
Timeline
Sales Coordinator
Al Mazroui Advanced Technology LLC
12.2021 - Current
Sales Coordinator
Benoit Technologies LLC
08.2019 - Current
Software Quality Assurance
Bigdish PLC
06.2017 - 04.2019
Bachelor of Science - Computer Science
Eulogio 'Amang' Rodriguez Institute of Science and Technology