Engy Aly

• Greeting and welcoming Customers.
• Enhanced Customer safety by implementing a thorough medication review process and addressing potential drug interactions.
• Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet Customers'' needs.
• Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
• Calling Customers for satisfaction and online reviews.
• Handle customers and guests complain.

• Promoted the marina own brands either Cosmeceuticals or supplements through cross-selling and up-selling.

• Make sure to build a good relation with customers through positive attitude and providing information out to insure from customer satisfaction
• Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
• Enhanced customer satisfaction by providing exceptional service and addressing individual needs.

• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Promoted a positive work environment through open communication and constructive feedback.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• in addition to community pharmacist customers handling and ensuring best service for all customers and patients.

• Coordinated between EDA chairman office and training sector of multinational and local Medicinal company
• Enhanced employee performance by implementing comprehensive training programs and workshops.
• Developed customized training materials tailored to various job roles for improved skill development.
• Collaborated with department managers to identify skill gaps and create targeted training plans.
• Streamlined onboarding processes, resulting in faster employee integration into the company culture and workflow.
• Events organized most training events ensure satisfaction between both trainers and trainees