ENIOLA AKINNUSI
DUBAI
Summary
Successful Customer Service Executive with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
CUSTOMER SERVICE ADVISOR
FLC 4LEAFCLOVER LLC
02.2021 - 05.2023
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Liaised with team to develop strategies in improving customer service.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Participated in staff meetings to discuss new developments.
- Coached and trained team members to increase productivity and growth.
CUSTOMER SERVCE EXECUTIVE
GT COMMUICATIONS
LAGOS, NIGERIA
02.2018 - 02.2020
- Maintained database with up-to-date customer information.
- Handled 120+ incoming customer calls per Day, exceeding company target 40%.
- Improved solutions by integrating key customer feedback to senior management, resulting in 90% Customer Satisfaction .
- Managed complex customer complaints with 60% first-call resolution.
- Overcame customer objections by troubleshooting issues to determine suitable solutions.
- Resolved customers' general enquiries by phone, email and in person.
- Developed and shared successful customer stories and case studies to promote marketing activities.
- Performed frontline operations including appointment scheduling, referral bookings and cashiering duties.
- Trained, coached and mentored 20 Customer Service Associates to consistently meet and exceed targeted department KPIs.
- Facilitated follow-up by maintaining accurate records of customer interactions in Salesforce.
CUSTOMER SERVICE REPRESENTATIVE
JUMIA ONLINE SHOPPING-NIGERIA
LAGOS, NIGERIA
02.2015 - 11.2017
- Organised marketing plans and programmes to best support business growth and development.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Networked with media and PR professionals to build campaign reach.
- Conducted market research to understand customer base and enhance products.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Managed multi-channel advertising campaigns to support sales objectives.
- Built public relations strategies for broadened advertising scope.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
Education
Higher National Diploma - COMMERCE
RYBECCA MODEL COLLEGE
NIGERIA 09.2003 - 08.2006
Skills
- Customer retention
- Microsoft Office Suite
- Staff training and mentorship
- Customer experience
- Advanced product knowledge
- Dispute resolution
Languages
English
Fluent
Additional Information
VISA STATUS: OWN VISA
Timeline
CUSTOMER SERVICE ADVISOR
FLC 4LEAFCLOVER LLC
02.2021 - 05.2023
CUSTOMER SERVCE EXECUTIVE
GT COMMUICATIONS
02.2018 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
JUMIA ONLINE SHOPPING-NIGERIA
02.2015 - 11.2017
Higher National Diploma - COMMERCE
RYBECCA MODEL COLLEGE
09.2003 - 08.2006
Similar Profiles
Paweł WielgusPaweł Wielgus
Spawacz at FLC Tunnel Group North I/SSpawacz at FLC Tunnel Group North I/S
Mario Valdez BuenrostroMario Valdez Buenrostro
General Farm Laborer at Mathias Villegas FLCGeneral Farm Laborer at Mathias Villegas FLC
Rosalio GarciaRosalio Garcia
Farm Laborer at Majestic FLC IncFarm Laborer at Majestic FLC Inc