Enison Muzarakuza
Customer Service Agent
Dubai,Dubai
Summary
Experienced and personable professional with a proven track record of providing exceptional customer service. Courteous, patient, and detail-oriented, and constantly looking for innovative ways to exceed expectations while adhering to company policies. Quick learner with a strong ability to adapt to new situations. Attentive, open-minded, and always seeking opportunities to grow and expand my knowledge of my role and industry trends. I find daily interactions with clients to be the most impactful for my professional development, and am committed to continuous learning to maximize results and outcomes. As a job seeker, I am seeking a position that will enable me to utilize my experience and skills to their fullest potential. I am eager to stay up-to-date with relevant trends and changes in the industry to perform efficiently and effectively in any role. I am confident that my positive attitude, strong work ethic, and commitment to excellence would make me a valuable asset to any team.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
CUSTOMER SERVICE AGENT
AXIOS INTERNATIONAL
DUBAI
01.2022 - Current
- Manage and optimize the daily operations of a Keytruda Patient Support Program serving 100+ patients, with a focus on providing exceptional customer service and improving patient outcomes.
- Conduct introductory calls with patient referrals and conduct comprehensive financial interviews to assess patient eligibility and provide guidance on financial assistance options.
- Spearheaded efforts to secure treatment support approvals for patients unable to afford Keytruda medication, increasing approvals from charities by 65% within the first six months.
- Increased total active on-treatment patients by 71% in just six months by identifying and engaging eligible patients, leveraging creative outreach strategies, and building lasting relationships with patients and healthcare providers. •
- Proactively suggest new ideas and recommendations to engage patients, enhance program effectiveness, and improve retention rates by 24%, reducing dropouts by 30% in just six months.
- Received commendation from Program Manager for outstanding performance in first four months, including improvements in patient outcomes, operational efficiency, and patient satisfaction.Spearheaded efforts to secure treatment support approvals for patients unable to afford Keytruda medication, increasing approvals from charities by 65% within the first six months.
Relationship Officer
Smart Union Commercial Brokerage
Dubai
10.2021 - 12.2021
- Demonstrated excellent verbal and written communication skills to maintain a high level of customer satisfaction and establish long-term relationships with clients.
- Consistently exceeded sales quotas by proactively seeking out opportunities to cross-sell and upsell products and services, while always prioritizing the needs of the customer.
- Handled customer grievances and complaints with professionalism and tact, ensuring that each issue was resolved quickly and effectively in order to preserve the company's reputation.
ADMINISTRATION CLERK
FBC BUILDING SOCIETY
HARARE
05.2019 - 12.2020
- Successfully streamlined the procurement process by conducting a thorough evaluation of suppliers and bringing in new, reliable partners, which optimized costs, enhanced efficiency, and improved the overall supply chain for the company.
- Conducted monthly audits of inventory levels and identified opportunities to optimize stock levels and reduce waste, resulting in increased inventory accuracy and improved stationery supply management.
- Maintained up-to-date records of inventory levels and procurement activities, and regularly provided reports and insights to management to inform decision-making and ensure that performance metrics were met.
VOLUNTEER BUSINESS DEVELOPMENT OFFICER
AMPLIFIED CAREER CENTER
HARARE
10.2018 - 03.2019
- Conducted thorough market research to identify new business opportunities and provide valuable insights for the company's growth strategy.
- Utilized various research methods, including surveys and data analysis, to gather relevant information and draw actionable conclusions.
ASSISTANT ACCOUNTANT
AIR ZIMBABWE (PVT) LTD
HARARE
03.2010 - 09.2017
- Oversaw the reconciliation of tax ledgers and tax returns for the London and Johannesburg offices, ensuring compliance with tax regulations and minimizing risk of penalties and fines.
- Mentored and provided feedback to interns, fostering a positive learning environment and promoting professional growth.
Education
Master of Science - Strategic Management
Chinhoyi University of Technology
Zimbabwe 03.2010 - 10.2012
BBA - Business Management
Solusi University
ZimbabweSkills
Project Managementundefined
Certification
IELTS, Overall Score of 7.5
Timeline
CUSTOMER SERVICE AGENT
AXIOS INTERNATIONAL
01.2022 - Current
Relationship Officer
Smart Union Commercial Brokerage
10.2021 - 12.2021
IELTS, Overall Score of 7.5
02-2020
ADMINISTRATION CLERK
FBC BUILDING SOCIETY
05.2019 - 12.2020
VOLUNTEER BUSINESS DEVELOPMENT OFFICER
AMPLIFIED CAREER CENTER
10.2018 - 03.2019
Master of Science - Strategic Management
Chinhoyi University of Technology
03.2010 - 10.2012
ASSISTANT ACCOUNTANT
AIR ZIMBABWE (PVT) LTD
03.2010 - 09.2017
BBA - Business Management
Solusi University
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