Enzo Mark
Dubai,United Arab Emirates
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in prosolutions.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.
Overview
3
3
years of professional experience
Work history
Customer service representative
Alsaimafakar Solar Energy Systems and Rental
Dubai, United Arab Emirates
2024.12 - Current
- Ensured smooth running of operations with timely preparation of reports.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Performed administrative duties contributing towards smooth store operations.
- Facilitated customer loyalty programmes to enhance customer retention.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
Waiting staff member
Atlantis Royal (asteer)part time
Dubai, United Arab Emirates
2023.08 - 2026.03
- Assured compliance with health and safety regulations, ensuring customer wellbeing.
- Displayed good knowledge of menu items, assisting customers make informed choices.
- Maintained proper hygiene standards in the kitchen for safe food handling.
- Handled cash transactions accurately whilst maintaining financial integrity at all times.
- Showcased professional etiquette when interacting with guests, contributing to brand image positively.
- Took initiative in solving customer complaints diplomatically; ensured their return visits.
- Provided prompt service to enhance guest experience.
- Collaborated closely with kitchen staff for seamless food delivery process.
- Demonstrated excellent communication skills with customers and colleagues alike.
- Promoted special offers to boost sales revenue indirectly.
- Met dietary requirements of customers by coordinating with kitchen staff effectively.
- Enhanced customer satisfaction by providing excellent service.
- Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
Education
Bachelor degree in mass communications -
Cavendish University Uganda
Kampala (central Region)03.2023
A-Levels -
Seroma High School
Kampala11.2020
Skills
- Strong written communication
- Delivery timeframe estimation
- Resilience to stressful situations
- Proactive follow-up behaviour
- Patient attitude
- Order processing capability
- Email administration
- Helpdesk operations
- Pressure handling
- Client-Focused approach
- Social media engagement competency
- Time-Management prowess
- Empathy understanding
- Tactful negotiation
- Positive disposition
- Familiarity with company policies
- Cash handling
- Customer education and onboarding
- Invoice processing
- Problem-solving
- Product knowledge
- Public speaking
- Relationship Management
- Sales expertise
- Conflict Resolution
- Dispute management
Timeline
Customer service representative
Alsaimafakar Solar Energy Systems and Rental
2024.12 - Current
Waiting staff member
Atlantis Royal (asteer)part time
2023.08 - 2026.03
Bachelor degree in mass communications -
Cavendish University Uganda
A-Levels -
Seroma High School