Epehtaku Anthonio Agborkah
Dubai
Summary
Confident individual with strong selling and presentation skills seeks Telesales Executive role. Builds customer rapport quickly and negotiates profitable outcomes to achieve business growth. Confident and team-focused for positive, productive sales support.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Telesales Executive
YOHO PROPERTIES LLC
01.2022 - Current
- Cold Calling: Make outbound calls to potential customers to generate leads and sales
- Lead Generation: Identify and qualify potential customers, and build a database of prospects
- Product Promotion: Explain and promote the company's products or services to customers over the phone
- Customer Relationship Management: Build and maintain strong relationships with customers to encourage repeat business
- Sales Conversion: Persuade and convert potential customers into actual buyers through effective sales techniques
- Sales Target Achievement: Meet or exceed sales targets and quotas set by the company
- Follow-Up: Conduct follow-up calls with prospects and customers to close sales and ensure customer satisfaction
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Developed in-depth knowledge of company services to make suitable recommendations based on customer needs and preferences.
Customer service Agent
LUX SAR PROPERTIES BROKERS
DUBAI
09.2020 - 08.2021
- Assist Customers: Handle calls, emails, and chats to address inquiries
- Resolve Issues: Solve customer problems or escalate when necessary
- Stay Informed: Maintain knowledge of products, services, and policies
- Manage Orders: Process orders, returns, and exchanges
- Document and Improve: Record interactions and suggest service improvements
- Ensure Compliance: Follow company policies and collaborate with the team
Sales Executive /Customer service Agent
MTN Cameroon
Douala, Cameroon
06.2017 - 11.2019
- Sell telecommunications products and services to both individuals and companies
- Sell VoIP for corporate technology and communications systems
- Build market position by locating, developing, defining, negotiating, and closing business relationships
- Identify, contact and build relationships with prospective customers
- Book and install new lines/circuits/bundles/services to meet established monthly quotas
- Design customized, cost-effective solutions for the client
- Manage a territory using technology, prioritization and time management skills
- Submit pricing and pre-qualification requests reflecting the client's requirements
- Maintain an updated database in sales database including all activities, partners, and opportunities with their current status
- Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
- Capture and review any competitive intelligence gathered and proactively communicates this information to marketing
- Define personal and corporate revenue objectives
Airport service and Customer service Agent
Yaoundé International Airport Cameroon
, Cameroon
05.2014 - 10.2016
- Excellent customers service skill and strong written and spoken communication skills
- The ability to solve problems and to deal tactfully with upset and angry passengers
- Providing boarding passes and luggage labels and also informing passengers about luggage restrictions
- Taking care of passengers with special needs as well as unaccompanied children
- Reassuring and calming nervous passengers
- Telephone customers or Non IATA Ticketing Agencies to advise them of changes in flight plan or to cancel or confirm reservation
- Worked on the Amadeus platform so as to arrange reservations and routing for passengers at the request of Non IATA Ticketing Agencies or customer
- Assist customers on how to use or access reservations after sale
- Offer competitive prices, giving suggestions on hotel reservations, car rentals as well as refunds and exchanges on Flight reservations
Education
Bachelors Degree - English Common Law
UNIVERSITY OF YAOUNDE I
Cameroon 10.2011 - 08.2013
Advance Level -
NESCAS
09.2009 - 06.2011
Ordinary Level - undefined
ENGLISH HIGH SCHOOL
Skills
- Microsoft Office
- Internet
- Excellent communication skills
- Customer Service
- Fluent English
- Fluent French
- Outbound call management
- Rapport building
- Cold calling techniques
Personal Information
- Date of birth: 09/19/92
- Nationality: Cameroonian
Custom
- Reading
- Swimming
- Fitness
Languages
English
Proficient (C2)
French
Advanced (C1)
Affiliations
- Swimming , Studying
Timeline
Telesales Executive
YOHO PROPERTIES LLC
01.2022 - Current
Customer service Agent
LUX SAR PROPERTIES BROKERS
09.2020 - 08.2021
Sales Executive /Customer service Agent
MTN Cameroon
06.2017 - 11.2019
Airport service and Customer service Agent
Yaoundé International Airport Cameroon
05.2014 - 10.2016
Bachelors Degree - English Common Law
UNIVERSITY OF YAOUNDE I
10.2011 - 08.2013
Advance Level -
NESCAS
09.2009 - 06.2011
Ordinary Level - undefined
ENGLISH HIGH SCHOOL
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