Ephrem Tsegaye Hailu
Dubai,UAE
Summary
Accomplished professional with extensive expertise in procurement systems, risk assessment, and operational strategy. Demonstrates resilience in high-pressure situations and excels in building operational procedures and energy management systems. Proven track record in cost reduction, efficiency improvement, and quality control certification. Adept at leadership development, data-driven decision-making, and crisis handling. Skilled in production scheduling, customer relationship management, and product lifecycle management. Committed to continuous improvement through process optimisation tools and time efficiency strategies. Experienced in contract negotiation, administration, and facility management.
Driven professional with knack for strategic planning and team leadership, well-suited for Operations Manager role. Skilled in project management and process optimisation, with strong communication and problem-solving abilities. Ready to streamline operations and elevate organisational performance.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
4
4
Languages
6
6
years of post-secondary education
3
3
years of professional experience
Work history
Operations manager
Lamssa Algharb Labour Supply L.L.C-FZ
Dubai, UAE
2025.05 - Current
- Scheduling & Coordination: Assist in the scheduling and coordination of handyman services.
- Record Maintenance: Maintain accurate records of service requests, client information, and project details.
- Client Relations: Respond to client inquiries and provide exceptional customer service.
- Administrative Support: Support management with administrative tasks, including document preparation and data entry.
- Project Oversight: Directing day-to-day site operations, progress monitoring, and ensuring adherence to plans, timelines, and quality standards.
- Team Leadership: Supervising site teams, mentoring staff, and ensuring clear communication across departments and with subcontractors.
- Safety & Quality Assurance: Implementing and enforcing strict safety protocols, conducting risk assessments, and ensuring work meets quality standards.
- Staff Management Hiring, training, supervising, and motivating employees,
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Created collaborative work environment for positive team dynamics.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Directed safety protocols implementation, created safer workplace conditions.
Investigation on Coffee beans.
Ethiopian Commodity Exchange
Hawassa, Ethiopia
2024.05 - 2025.02
- Investigation of Effects of Engineering Properties of Coffee beans on Coffee roasting process.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Quality Control Inspector
Hawassa Industrial Park Investors Association
Hawassa, Ethiopia
2023.03 - 2023.06
- Enhanced productivity by implementing preventative maintenance schedules on inspection equipment.
- Optimised resource utilisation by coordinating closely with supply chain management team regarding material shortages or delays.
- Promoted safe work practices amongst staff members, minimising workplace hazards and accidents.
- Identified potential risks in products, enhancing overall safety measures.
- Performed investigations into failed processes, leading to significant process improvements over time.
- Demonstrated strong problem-solving skills in addressing product defects and shortcomings promptly and effectively.
- Improved product quality by conducting thorough inspections.
- Achieved accurate results through meticulous attention to detail during inspections.
- Reduced manufacturing errors with strict adherence to inspection protocol.
- Collaborated with other departments, resulting in cohesive working environment.
- Provided detailed reports after every inspection, supporting informed decision making.
- Carried out inspections within allotted timeframes to best maintain production line progress.
Education
Bachelor's of Science - Chemical Engineering
Hawassa University
Ethiopia 2019.03 - 2025.02
Skills
- Procurement systems knowledge
- Building operational procedures
- Leadership development
- Customer relationship management
- Time efficiency
- Leadership skills
- Interpersonal communication
- Team Leadership
- Public speaking
- Training and Development
- Project Management
- Quality Assurance
- Microsoft Office Suite
Languages
English
Advanced
Arabic
Elementary
Amharic
Advanced
Afaan Oromoo
Advanced
Timeline
Operations manager
Lamssa Algharb Labour Supply L.L.C-FZ
2025.05 - Current
Investigation on Coffee beans.
Ethiopian Commodity Exchange
2024.05 - 2025.02
Quality Control Inspector
Hawassa Industrial Park Investors Association
2023.03 - 2023.06
Bachelor's of Science - Chemical Engineering
Hawassa University
2019.03 - 2025.02