Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
Erdilyn Quemuel

Erdilyn Quemuel

Abu Dhabi,united arab emirates

Summary

Resourceful professional with proactive approach to problem-solving and process improvement. Possesses strong analytical and communication skills, coupled with keen understanding of operational workflows. Committed to driving operational efficiency and achieving organizational goals.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Operations executive

GHY accounting services
Abu Dhabi, UAE
06.2024 - Current
  • Collaborated closely with stakeholders for alignment of objectives and goals.
  • Improved team's efficiency by providing regular training sessions.
  • Organised workflow schedules, ensuring timely completion of tasks.
  • Oversaw daily operations, ensuring smooth running of the business.
  • Developed strategies to augment business growth.
  • Mitigated risks with thorough planning and forecasting.
  • Answered calls promptly resolving or escalating issues to maintain client satisfaction.
  • Managed and maintained comprehensive documentation for operational processes.
  • Resolved operational issues appropriately and quickly for minimal disruption to workflow.
  • Offered technical support and advice to colleagues using extensive knowledge.
  • Handled confidential documents with utmost discretion and security.
  • Generated reports as required, aiding decision-making process.
  • Collaborated closely with department heads to establish effective operational practices.
  • Guided clients toward improved organizational structures and better solutions for identified problems.

Operations assistant

GHY accounting services
Abu Dhabi, UAE
12.2023 - 06.2024
  • Updated databases regularly for easy access and retrieval of information.
  • Coordinated office activities, enhancing overall workflow.
  • Handled confidential documents with utmost discretion and security.
  • Generated reports as required, aiding decision-making process.
  • Provided training to new hires, improving their job readiness.
  • Increased public awareness by implementing effective PR strategies.
  • Acted as spokesperson during corporate events, representing company in professional manner.
  • Utilised social media channels to enhance company image and reputation.
  • Communicated effectively with stakeholders, ensuring alignment in messaging across all platforms.
  • Attended business, social and other functions to promote organisation.

Team leader

STAR APPLIANCE CENTER INCORPORATED
, PHILIPPINES
06.2019 - 01.2020
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Reduced staff turnover with an effective motivation strategy.
  • Increased team cohesion by implementing regular feedback sessions.
  • Fostered a high-performing environment to drive productivity and quality.
  • Handled employee grievances professionally, minimizing potential workplace disputes.
  • Encouraged open communication, fostering a positive work culture.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Coached team members through new or difficult workflows.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Education

Bachelor's degree - Tourism Management

MONTESSORI PROFESSIONAL COLLEGE
PHILIPPINES
06.2014 - 01.2019

Skills

  • Project execution
  • Operations optimisation techniques
  • Business development
  • Operation strategy development
  • Big Data analytics
  • Decisiveness
  • Transaction management
  • Operation coordination
  • Crisis handling
  • Forecasting
  • Process mapping
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Strategic planning
  • Resourcefulness

Languages

English
Fluent
Italian
Beginner
Spanish
Intermediate

Affiliations

  • Reading books
  • Learning other language

Accomplishments

Operational projects accomplished highlights from 2024-2025


  • STERLING AND WILSON POWER SOLUTIONS
  • METAVAL OIL AND GAS
  • AL ZUHRA OIL AND GAS
  • DESERT DETOUR
  • RHINO RIDES
  • AL GIHAZ MARITIME
  • BAGGIO INTERNATIONAL SHIPPING


Achieved rapid career progression, being promoted to Operational executive after just 6 months. Key accomplishments include overcoming significant obstacles to deliver a critical project that had been deemed unachievable, showcasing determination, creativity, and problem-solving skills.

Timeline

Operations executive

GHY accounting services
06.2024 - Current

Operations assistant

GHY accounting services
12.2023 - 06.2024

Team leader

STAR APPLIANCE CENTER INCORPORATED
06.2019 - 01.2020

Bachelor's degree - Tourism Management

MONTESSORI PROFESSIONAL COLLEGE
06.2014 - 01.2019

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Erdilyn Quemuel