Eric Bannerman
Dubai,U.A.E
Summary
Confident Control Room Operator with 7 years of experience. Sound working knowledge in IT environment and safety security systems. Working effectively under pressure, solving problems promptly and responsibly.
Conscientious Control Room Operator of 6 years, experienced in the media environment. Composed and reasoned approach, solving problems calmly and efficiently. Adept in monitoring and scheduling systems.
Knowledgeable about monitoring systems and maintaining operational efficiency. Strong problem-solving skills, quick decision-making, and excellent communication. Ready to use and develop critical thinking, technical knowledge, and teamwork in the desired role.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Master Control Room Operations
eTV Ghana
Accra, Ghana
2017.01 - 2022.08
- Ensured smooth operations by monitoring and controlling plant systems.
- Responded promptly to emergency situations, ensuring safety of personnel.
- Delivered accurate reports by documenting operational activities daily.
- Conducted routine checks for system abnormalities, preventing major malfunctions.
Technical support engineer
Riko Network Solutions
Accra, Ghana
2013.11 - 2016.09
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
- Collaborated with cross-functional teams to ensure smooth system functioning.
- Conducted thorough troubleshooting for identifying potential software issues.
- Developed comprehensive user guides to facilitate effortless use of technology.
I.T. Technical Support
Ghana Broadcasting Corporation
Accra, Ghana
2012.02 - 2013.07
- Resolved complex technical issues by providing effective troubleshooting.
- Improved system functionality for enhanced user experience.
- Enhanced customer satisfaction with proactive problem resolution.
- Provided technical guidance to ensure smooth operations.
Education
Diploma - Media (Camera, Video Editing)
eAcademy Media School
Ghana 2016.02 - 2017.03
Diploma of Education - Computer Hardware and Networking
Intercom Programming and Manufacturing Com. (IPMC)
Ghana 2011.08 - 2012.09
High School Diploma - General Arts
Christian Methodist Senior Secondary School
Ghana 2001.09 - 2003.07
Skills
- Technical troubleshooting
- System monitoring
- Tool handling
- Production scheduling
- Machine setup
- Machine operation
- Quality control
Languages
English
Fluent
Affiliations
- Movies and learning new things
References
References available upon request.
Timeline
Master Control Room Operations
eTV Ghana
2017.01 - 2022.08
Diploma - Media (Camera, Video Editing)
eAcademy Media School
2016.02 - 2017.03
Technical support engineer
Riko Network Solutions
2013.11 - 2016.09
I.T. Technical Support
Ghana Broadcasting Corporation
2012.02 - 2013.07
Diploma of Education - Computer Hardware and Networking
Intercom Programming and Manufacturing Com. (IPMC)
2011.08 - 2012.09
High School Diploma - General Arts
Christian Methodist Senior Secondary School
2001.09 - 2003.07