Eric Fernando
Port Captain Cum Cargo Superintendent
Dubai
Summary
Pro-active and results oriented individual with 26 years’ experience in U.A.E. Well-disciplined and dedicated with proven ability to manage multi tasking assignments. Can efficiently meet tight deadlines and schedules. Can work well with people and conveys complex information while constantly learning for continual improvement.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Port Captain
MOL Middle East
Dubai
02.2019 - Current
- Maintained timetables by monitoring and managing loading and discharging of cargo, restocked with supplies and repaired.
- Loaded cargo according to ship capacity and appropriate weight load distribution.
- Maintained cargo logs and oversaw cargo storage on or below decks, securing items and protecting products from damage or loss.
- Developed proper and safety plans and trained Stevedores members to meet rigorous safety expectations.
Cargo Superintendent
MOL Middle East – Dubai UAE
Dubai
01.2019 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to Operation Manager.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Port Operation Supervisor
THE Kanoo Group – Shipping Division
Dubai
05.2010 - 01.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to Operation Manager.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Overall, in-charge of RORO operation - planning, resource allocation, supervision, client representation.
Vessel Planner
Sea Consortium Shipping, Dubai, UAE
Dubai
01.2007 - 05.2010
- Used coordination and planning skills to achieve results according to schedule.
- Coordinating with customer service department, vessel operator and agents for vessel schedule/bookings and if any customer queries and sending all relevant documents to next port and updating the system.
- Plans the vessel according to the vessel’s specifications provided by owners and agents
- Ability to plan with less changes and conforming to vessels stability plus GM requirements thus ensuring max capacity in terms of TEU.
- Working with 4000 – 5000 MTS vessels and can forecast and received bookings with minor shut outs important for customer satisfaction.
Husbandry Executive/Service Coordinator
Sea Consortium Shipping
Dubai
05.2003 - 12.2006
- Administrative assistant – Secretarial support to operations Manage.
- Coordination and delegation of work to various staff member, maintaining inbound /outbound vessel summery reports, Preparation of various schedules for operations department.
- Independently monitor crew changes/Sign on/Sign off/ Crew Travel, Medicals for crew and other related vessel arrangements.
- Bunkering – individual monitor fuel requirements and market prices.
Customer Service Operator
MEMO Express
Dubai
11.1997 - 12.2001
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Commerce - Business Management
University of Sri Jayawardanapura
Colombo, Sri Lanka 01.1991 - 06.1994
Diploma in Business Management - Business Management
National Institute of Business Management
Sri Lanka 01.2002 - 12.2002
Skills
Risk Management and Loss Prevention
Trained Fire Warden, Trained First Aider & Trained Hazardous Material safety – Level 1
Excellent in leadership / people management
Can withstand long operational hours under pressure with efficient output
UAE driver’s license since 1998
Timeline
Port Captain
MOL Middle East
02.2019 - Current
Cargo Superintendent
MOL Middle East – Dubai UAE
01.2019 - Current
Port Operation Supervisor
THE Kanoo Group – Shipping Division
05.2010 - 01.2019
Vessel Planner
Sea Consortium Shipping, Dubai, UAE
01.2007 - 05.2010
Husbandry Executive/Service Coordinator
Sea Consortium Shipping
05.2003 - 12.2006
Diploma in Business Management - Business Management
National Institute of Business Management
01.2002 - 12.2002
Customer Service Operator
MEMO Express
11.1997 - 12.2001
Bachelor of Commerce - Business Management
University of Sri Jayawardanapura
01.1991 - 06.1994