ERIC MACHARIA
Dubai,UAE
Summary
Dedicated professional with a strong foundation in excellent customer service and proficiency in safety and emergency procedures. Demonstrates cultural awareness, adaptability, and effective problem-solving skills. Committed to teamwork and continuous improvement, leveraging computer literacy to enhance operational efficiency. Aspires to contribute to a dynamic environment where these skills can drive success and innovation.
Overview
7
7
years of professional experience
Work history
Dock Clerk
Amazon Company
Dubai, UAE
06.2024 - Current
- Orchestrated inbound and outbound logistics, ensuring accurate staging and systematic tracking of shipments.
- Utilized various shipping company software to efficiently ship and track packages.
- Coordinated trailer assignments to dock doors and facilitated cross-docking operations using SSP.
- Maximized trailer utilization to optimize transportation costs.(SPV)
- Collaborated with Transportation teams to address Driver issues, manage Trailer Pool requirements, resolve Yard Move Delays, and handle Late Inbound volume and Load Swaps to maintain customer satisfaction.
- Implemented and enforced safety protocols for dock and trailer operations to ensure a secure working environment.
- Referring all job injuries or safety violations immediately to Area Manager
- Resolved issues related to misrouted or damaged goods promptly.
Customer Service Representative
Aramex
Nairobi, Kenya
02.2019 - 12.2023
- Served as the primary contact for customer shipping requests across land, sea, and air freight within the industrial sector.
- Coordinated effectively with internal operations teams to ensure seamless handling of all shipping requests.
- Addressed customer inquiries with professionalism, resolving issues promptly to ensure customer satisfaction.
- Provided detailed information on Aramex's services to enhance customer understanding and support decision-making.
- Maintained accurate records of customer interactions and transactions in the CRM system, contributing to data integrity.
- Achieved performance targets consistently, offering insights to supervisors on emerging customer trends.
- Managed a high volume of customer email inquiries, ensuring timely and accurate responses.
- Escalated urgent customer issues to the appropriate departments, ensuring swift resolution and minimal disruption.
- Communicated comprehensive product and service information, empowering customers with the knowledge to utilize Aramex's offerings effectively.
- Assisted customers with inquiries regarding shipment statuses, outstanding shipments, and tracking, delivering exceptional service and support.
Education
Diploma - CGSCP / CGSCM
WingsWay Training Institute
Diploma - Hospitality Management
Iconic Training Institute
Dubai, UAEHigh School Diploma -
Makuyu Boys High School
KenyaSkills
- EXCELLENT CUSTOMER SERVICE
- FIRST AID AND CPR
- PROFICIENCY IN SAFETY AND EMERGENCY PROCEDURES
- CULTURAL AWARENESS
- COMPUTER LITERACY
- TEAM WORK
- ADAPTABILITY
- PROBLEM SOLVING
HOBBIES
TRAVELLING, READING NOVELS, SWIMMING, SPORTS, COOKING
Languages
English
Fluent
References
DONIA ABDELWAHAB - Current Area Manager
ACHRAF JARRRI - Former Area Manager
PERSONAL DETAILS
- Date of birth: 28 Nov 1999
- Nationality: Kenyan
- Visa status: Employment
- Marital status: Single
Timeline
Dock Clerk
Amazon Company
06.2024 - Current
Customer Service Representative
Aramex
02.2019 - 12.2023
Diploma - CGSCP / CGSCM
WingsWay Training Institute
Diploma - Hospitality Management
Iconic Training Institute
High School Diploma -
Makuyu Boys High School