Eric Mbonimpa
Dubai,United Arab Emirates
Summary
Well-qualified Customer service specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Retail sales associate (volunteer)
Thrift for Good
Dubai, UAE
06.2023 - Current
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Carried out active selling from initial customer greeting.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Helped customers obtain specialised help for refunds and exchanges.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Event staff worker
THA Staffing
Dubai, UAE
02.2023 - Current
- Managed event registration and check-in processes to support seamless operations.
- Brought positive can-do attitude and passion for customer service to solve service issues.
- Responded quickly and calmly to delegates, speakers and exhibitors to address pre-event and onsite requests.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Offered assistance to help team members complete tricky tasks.
Hotel receptionist
Kigali Dmall Hotel
Kigali, Rwanda
09.2016 - 07.2021
- Greeted and checked-in/out guests promptly and professionally for a positive experience.
- Submitted incident and activity reports to front desk manager to inform future decision-making on policies.
- Posted new charges to customers' rooms and compiled itemised statements.
- Collected and processed guest data in line with data protection regulations.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Kept reservations systems up-to-date for clear availability management.
Education
Diploma - Hospitality Management
ALISON
Ireland 02.2016 - 03.2027
Certificate - Hospitality (Personal Concierge)
International Association of Professions Career Co
United State of America 05.2019 - 09.2019
Skills
- Retail merchandising expertise
- Confident communicator
- Self-motivated
- Loss prevention
- Customer service oriented
- Multilingual
- Leadership
- Communication skills
Languages
English
Fluent
French
Advanced
Swahili
Native
Spanish
Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Retail sales associate (volunteer)
Thrift for Good
06.2023 - Current
Event staff worker
THA Staffing
02.2023 - Current
Certificate - Hospitality (Personal Concierge)
International Association of Professions Career Co
05.2019 - 09.2019
Hotel receptionist
Kigali Dmall Hotel
09.2016 - 07.2021
Diploma - Hospitality Management
ALISON
02.2016 - 03.2027
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