ERIC MWESIGYE
Middle East Security Services
Abu Dhabi
1
Language
7
years of professional experience
Experienced professional in guest relations and customer service, specialising in concierge and front office operations. Skilled in resolving guest complaints and managing VIP assistance while fulfilling requests accurately. Excels in communication and problem-solving within diverse teams and multicultural environments. Knowledgeable in hotel operations and computer applications, ensuring efficient service delivery.
Work history
CCTV Operator
2 Years- Monitor hotel operations and guest areas through CCTV systems.
- Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.
- Collaborated with Security team to ensure safety protocols were followed. and other hotel departments.
- Coordinated emergency response efforts during safety breaches, ensuring swift and effective action.
- Respond to and report incidents, safety concerns, and guest-related matters.
- Prepare incident reports and maintain accurate records.
- Support hotel emergency and safety procedures.
- Liaised with colleagues during shift changes to enhance team communication and operational continuity.
- Recorded all events, incidents and actions accurately.
- Answered radio and telephone enquiries in a polite and courteous manner.
- Provided customer service assistance as needed.
Security guard
3 Years 5 MonthsCCTV Operator
1 Year 1 Month- Assisted in incident investigations and conducted detailed CCTV reviews to identify security breaches.
- Identified safety risks by analysing reports and camera footage.
- Monitored hotel premises to enhance safety and support daily security operations.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Coordinated with security and hotel departments to streamline communication and response during incidents.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Prepared reports and maintained professional documentation.
Concierge Desk Supervisor
1 Year 3 Months- Supervised Concierge Desk operations, ensuring seamless guest experiences and timely service delivery.
- Supported VIP guest requirements and maintained high service standards.
- Handled guest concerns and coordinated solutions with relevant departments to resolve issues promptly.
- Assisted guests with inquiries, transportation, and luggage, enhancing overall satisfaction with hotel services.
- Provided guidance to Concierge team members on best practices for guest service.
Guest Service Agent
1 Year- Addressed guest inquiries, requests, and directions while facilitating transportation and access to hotel facilities.
- Delivered tailored service to hotel guests, enhancing their overall experience.
- Resolved guest concerns efficiently and liaised with relevant departments to ensure satisfactory outcomes.
- Fostered strong relationships with guests in a luxury hotel setting. in a luxury 5-star hotel environment.
Skills
Hotel Operations
Computer & MS Office Skills
Guest relations
Concierge services
VIP Guest Assistance
Request handling
Complaint resolution
Conflict resolution
Time Management
Attention to Detail
Team collaboration
Communication & Interpersonal Skills
Education
Bachelor’s Degree - Tourism & Hotel Management
LANGUAGES
English Excellent
Beginner
REFERENCES
Available upon request.
Timeline
CCTV Operator
Novotel Hotel Al Bustan,Under Middle East Security
2024.09 - 2026.09Read More
CCTV Operator
Grand Millennium Hotel Al Wahda,Under Mes Security
2023.05 - 2024.06Read More
Security guard
Middle East Security Services
2023.04 - CurrentRead More
Concierge Desk Supervisor
Kempinski Hotel
2022.01 - 2023.04Read More
Guest Service Agent
Kempinski Hotel Marsa Malaz
2020.01 - 2021.01Read More
Bachelor’s Degree from Tourism & Hotel Management
Read More