ERIC SSEMAKULA

• Increased customer satisfaction by delivering prompt, courteous service.
• Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
• Collaborated with team members during busy periods improving workflow efficiency.
• Organised staff schedules, ensuring adequate coverage during peak hours.
• Assisted in menu development for improved guest satisfaction.

Promoted special events at the restaurant resulting in increased bookings.

• Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
• Trained new team members with positive reinforcement and respectful, motivational coaching.

• Crafted cocktails, draughts, and mixed drinks tailored to enhance customer experience.
• Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
• Handled difficult customers with professionalism and patience, maintaining a positive atmosphere.
• Responded promptly to customer inquiries, improving overall satisfaction rate.
• Verified identification to uphold legal age compliance for alcohol service.
• Kept customers satisfied with timely service delivery.

• Provided top-notch support for increased customer satisfaction.
• Assisted customers in making informed decisions by providing detailed product information.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Attended team meetings to discuss service improvements sharing best practices for improving service delivery.
• Performed administrative duties contributing towards smooth store operations.