Eric Wang
Dubai,UAE
Summary
Four years of end-to-end experience in the crypto exchange and B2B trading infrastructure industry, progressing from customer support to leading client success and managing full commercial cycles. Built support teams from scratch, managed VIP B2B portfolios, closed high-value platform licensing deals, and successfully scaled merchant partners to strong revenue performance.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Director of Client Success
TinyTrader
Dubai
01.2024 - 12.2025
- Lead the full lifecycle of B2B partners, from onboarding to revenue acceleration.
- Responsible for incubating new clients into high-performing revenue generators in a revenue-share model.
- In 2025, successfully grew Bitfunded and Hashhedge from onboarding to top-performing prop-firm clients, exceeding company revenue expectations.
- Design success frameworks, performance dashboards, and operational workflows to ensure sustained growth.
- TinyTrader — Dubai (Part of CoinW Group)
Sales Manager / Client Manager
TinyTrader
Dubai, UAE
01.2023 - Current
- Managed VIP B2B clients, including daily operations, feature expansion, and commercial upsells.
- Delivered product demos, handled qualification-to-contract cycles, and signed 5 new merchants independently with licensing fees between 200K–400K USD.
- Provided training, launch preparation, and continuous account optimizations.
- TinyTrader — Dubai (Part of CoinW Group)
Customer Support Lead
TinyTrader
Dubai
01.2021 - 01.2023
- Recruited and built TinyTrader’s first customer support team from zero.
- Created all workflows, SOPs, knowledge bases, escalation paths, and customer communication standards.
- Worked directly with engineering to design support flows, issue-resolution systems, and new-feature communication processes.
- Stabilized the full support function and improved response efficiency and issue resolution turnaround.
- TinyTrader — Dubai (Part of CoinW Group)
Customer Support Specialist
CoinW Exchange
Dubai
01.2021 - 01.2021
- Joined the crypto industry through frontline user support.
- Provided timely, accurate responses across global user inquiries.
- Recognized by group leadership and fast-tracked into TinyTrader for higher responsibilities.
- CoinW Exchange — Dubai
Founder & Owner
Si Daw Gyi Restaurants
Yangon
01.2017 - 10.2021
- Built a profitable F&B business from zero, leading full P&L, operations, hiring, supply chain, and growth strategy.
- Implemented operating structures enabling the business to run continuously under delegated management.
- Transitioned to crypto industry due to long-term conviction and market shift.
Education
BA - Bachelor Of Arts
Yadanabon University
Mandalay 02.2015 - 02.2016
Skills
- Crypto: Spot, Futures, Options
- Client onboarding process
- Developing client strategies
- Improving customer experience
- Revenue growth planning
- Service delivery improvement
- MS office suite expertise
- Service level agreement understanding
- Project ownership
- Collaborative leadership
- Technical product knowledge
Languages
Chinese, English
Fluent
Affiliations
- Reading
- Learning
- Exercise and travelling around
Timeline
Director of Client Success
TinyTrader
01.2024 - 12.2025
Sales Manager / Client Manager
TinyTrader
01.2023 - Current
Customer Support Lead
TinyTrader
01.2021 - 01.2023
Customer Support Specialist
CoinW Exchange
01.2021 - 01.2021
Founder & Owner
Si Daw Gyi Restaurants
01.2017 - 10.2021
BA - Bachelor Of Arts
Yadanabon University
02.2015 - 02.2016