Erica Enemah Sunu
Beauty Advisor
Dubai
Summary
Goal-oriented beauty advisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Beauty Advisor
Al Futtaim Group, Watsons
03.2024 - Current
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service, attentiveness to individual preferences and introducing reward programs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to planogram.
- Handled returns and exchanges, resolving customer issues while adhering to company policies and managing efficient cash register operations.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Brand Ambassador
Ciate & Bperfect (Wastons M.O.E)
12.2023 - 03.2024
- Sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired look.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
Beauty Advisor
FACES (DUBAI HILLS MALL & MALL OF EMIRATES)
11.2021 - 11.2023
- Properly promoted new beauty items to all clients through professional tutorials.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand
- Trained new staff in product knowledge and customer service protocols
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments
- Met sales goals
- Assisted with online orders and gift wrapping
SCHOOL OFFICE ASSISTANT
MAISALOON GROUP
04.2019 - 05.2021
- Ensured office runs smoothly with little or no supervision
- Prepared (GAWA) Arabic tea for teachers, assisted teachers to distribute books to parents and coordinate team members to organize school events
- Communicated effectively with school principal, secretaries, teachers, security, maintenance and team members to ensure school is cleaned and repairs fixed.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
SALES MANAGER / ADMINISTRATIVE
ELEX SHOP
01.2018 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Resolved customer issues quickly to close deals and boost client satisfaction
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
Education
Diploma - Nursing Assistance
Filipino Academy
Dubai-U.A.E 03.2023 - 2023.04
Certificate in Passenger Handling. - Airfares, Ticketing & Customer Service
International Travel And Tourism Institute (ITTI)
Accra, GhanaSome College (No Degree) - General Arts
New Juaben Senior High
Koforidua, Ghana 11.2010 - 05.2013
Skills
Stocking and replenishing
Sales proficiency
Skin analysis
Display arrangements
Customer consultation
Retail background
Microsoft applications proficiency
Cash register operation
Teamwork and Collaboration
First Aid/CPR
Makeup application
Certification
Retail management
Timeline
Retail management
10-2024
Beauty Advisor
Al Futtaim Group, Watsons
03.2024 - Current
Brand Ambassador
Ciate & Bperfect (Wastons M.O.E)
12.2023 - 03.2024
Diploma - Nursing Assistance
Filipino Academy
03.2023 - 2023.04
Beauty Advisor
FACES (DUBAI HILLS MALL & MALL OF EMIRATES)
11.2021 - 11.2023
SCHOOL OFFICE ASSISTANT
MAISALOON GROUP
04.2019 - 05.2021
SALES MANAGER / ADMINISTRATIVE
ELEX SHOP
01.2018 - 03.2019
Some College (No Degree) - General Arts
New Juaben Senior High
11.2010 - 05.2013
Certificate in Passenger Handling. - Airfares, Ticketing & Customer Service
International Travel And Tourism Institute (ITTI)
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