Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Certification
Timeline
Generic

ERICK SAIMON MMBAGA

Dubai

Summary

CARRIER OBJECTIVES Ready to discharge my duties most honestly, diligently and willing to work effort to support the growth and profitability of the organization. Ready to pursue further training in the area relevant to the position offered I am result-oriented person and I honor team work, integrity and trust to achieve the company goals. Goal-driven and skilled individual offering 13 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent with solid foundation in leading operations teams to achieve efficient workflows and high-quality outcomes. Successfully implemented process improvements that enhanced productivity and team morale. Demonstrated expertise in team management and problem-solving, ensuring seamless operational performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Ramp Operations Team Leader

Dnata, The Emirates Group
Dubai
09.2023 - Current
  • Leading on Loading and Unloading Aircrafts.
  • Streamlined processes to enhance workflow and reduce turnaround times.
  • Mentored team members, fostering skill development and operational excellence.
  • Implemented training programs to improve staff performance and service quality.
  • Developed standard operating procedures, enhancing consistency across teams.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Oversaw daily operations, ensuring compliance with safety and efficiency standards.
  • Reporting Accident and Incidents.
  • Led operational workflows to enhance service delivery and efficiency across teams.
  • Mentored team members, fostering skills development and promoting a culture of continuous improvement.
  • Implemented process optimizations that streamlined operations and reduced turnaround times.
  • Coordinated cross-functional collaboration to ensure seamless execution of logistics and support services.
  • Oversaw adherence to safety protocols, ensuring compliance with industry regulations and best practices.
  • Managed resource allocation to maximize productivity while maintaining high service quality standards.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.

Ramp Lead

Dnata Zanzibar Aviation Services
Zanzibar
03.2022 - 09.2023
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
  • Reporting Incidents and Accidents through Dnata Hub.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Ramp Coordinator

Swissport Tz Plc
Dar Es Salaam
01.2019 - 02.2022
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Planning of workforce
  • Coordinated ground crew activities to complete objectives on schedule.
  • Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
  • To communicate with All customers in daily basis requirements
  • Determined staffing needs, developing schedules to staff all shifts.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Reporting Incidents and Accidents through SMT.
  • Coordinated ramp operations to ensure timely aircraft turnarounds and optimized resource allocation.
  • Managed baggage handling processes, ensuring compliance with safety and operational standards.
  • Implemented process improvements to enhance ramp efficiency and reduce turnaround times.
  • Oversaw daily workflow of ramp services, prioritizing tasks to meet flight schedules.
  • Monitored equipment usage and maintenance needs to minimize downtime during operations.
  • Managed inventory levels of essential supplies for ramp operations, avoiding shortages or excess stock situations.
  • Collaborated with airline representatives to address any concerns or issues related to ramp operations efficiently.
  • Assisted in developing contingency plans for emergency situations, ensuring rapid response capabilities during unforeseen events.
  • Reduced delays with proactive monitoring of weather conditions and adapting ramp operations accordingly.
  • Evaluated employee performance fairly through consistent monitoring of work quality and adherence to safety standards.
  • Ensured timely departures by managing gate assignments and coordinating with flight crews, maintenance teams, and catering services.

Aircraft Loading Supervisor

Swissport Tanzania Plc
Dar Es Salaam
01.2014 - 01.2018
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Enforced team adherence to safety regulations and protocols.
  • Monitored progress of tasks to provide feedback for improvement.
  • Supervising Loading and Unloading
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Supporting in Equipments Operations.
  • Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
  • Maintained operational compliance with aviation safety regulations and good practices.
  • Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
  • Identified and rectified discrepancies in cargo handling or shipping processes.

Ramp Agent

JULIUS NYERERE INTERNATIONAL AIRPORT
Dar Es Salaam
11.2012 - 12.2013
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Transferred luggage from aircraft to collection areas safely using Tow Tractors
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.

Education

Advanced certificate in Advanced level secondary -

Kigurunyembe High School Center
Morogoro, Tanzania.
2012

ADVANCED LEVEL - SECONDARY EDUCATION

Kiriki High School
Kilimanjaro, Tanzania.
2011

ORDINARY LEVEL - SECONDARY EDUCATION

Uluguru secondary school
Morogoro, Tanzania.
2008

Certificate in primary school -

Notorosario kihonda Primary School
Morogoro, Tanzania.
2004

Skills

  • COMPUTER SKILLS
  • Computer course at University of Dar es Salaam Computing Centre
  • >Introduction to computer
  • >Microsoft office packages (word, Excel and Access)
  • >Internet application and Email
  • >Microsoft Office power point and the SPSS
  • Tractor Operation
  • Water Services
  • Ground Support
  • Aircraft Tug Operation
  • Problem Resolution
  • Pushback and Towing
  • Lavatory Service
  • Loading and Unloading
  • Secure Loads
  • Load Security and Guidance
  • Loading Systems such as Altea Ramp FM and First for Emirates Flights
  • Basic Weight and balance
  • Loadsheet
  • Compliance requirements
  • Team member training
  • Operational excellence
  • Safety practices

Accomplishments

Best worker for two consecutive years.

Achievement Award for Best safety ambasodor

Languages

English
Advanced
C1
Swahili
Bilingual or Proficient (C2)

Hobbies

I like to watch Documentaries.

Watching and Playing Football.

Certification

-Certificate of Cargo Aircraft Handling 747 from Holland Martin Air.


-Basic Weight and Balance , Dummy Airlines.

Timeline

Ramp Operations Team Leader

Dnata, The Emirates Group
09.2023 - Current

Ramp Lead

Dnata Zanzibar Aviation Services
03.2022 - 09.2023

Ramp Coordinator

Swissport Tz Plc
01.2019 - 02.2022

Aircraft Loading Supervisor

Swissport Tanzania Plc
01.2014 - 01.2018

Ramp Agent

JULIUS NYERERE INTERNATIONAL AIRPORT
11.2012 - 12.2013

Advanced certificate in Advanced level secondary -

Kigurunyembe High School Center

ADVANCED LEVEL - SECONDARY EDUCATION

Kiriki High School

ORDINARY LEVEL - SECONDARY EDUCATION

Uluguru secondary school

Certificate in primary school -

Notorosario kihonda Primary School

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ERICK SAIMON MMBAGA