Ericsson Genew Xorlali Esiko
Dubai
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
THIRD AVENUE BOUTIQUE
Dubai, United Arab Emirates
02.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Junior Barista
Kempinski Hotel
ACCRA-GHANA
11.2017 - 01.2019
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
- Received consistent positive feedback from both customers and supervisors regarding excellent interpersonal skills, work ethic, and beverage quality.
- Contributed positively to workplace morale by maintaining an upbeat attitude and fostering camaraderie among colleagues.
- Educated customers about coffee origins and flavor profiles, fostering a greater appreciation for specialty coffee offerings.
- Actively participated in monthly team meetings, providing constructive feedback for overall store improvement initiatives.
- Prioritized safety compliance by adhering to proper food handling procedures at all times.
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
Education
No Degree - BARISTA
JEX BARISTA TRAINING INSTITUTE
Dubai, United Arab Emirates07.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Team Leadership
- Order Taking
- Espresso machine operation
Certification
- Latte Art Grading Certificate - Coffee Skills Program.
- HACCP for Retail Food Establishments Certification – International HACCP Alliance.
Languages
English
Advanced (C1)
Timeline
Barista
THIRD AVENUE BOUTIQUE
02.2020 - Current
Junior Barista
Kempinski Hotel
11.2017 - 01.2019
No Degree - BARISTA
JEX BARISTA TRAINING INSTITUTE