ERIC T. PADAYAO

Customer Service/Order Processing Responsibilities

• Ensure that PO and order acknowledgement was process correctly by the sales person (Quantity, Incoterms, Payment Terms, Shipping address, Billing address)
• Must send order confirmation to the customer to notify them that their order is being process and provide other details. (ETA for unavailable items)
• Placing unavailable items to Procurement Manager.
• Payment follow-up for all orders with advance payment agreement.

Logistics Coordinator (Import/Export) Responsibilities

• Tracked orders/shipments and notified customers of status or potential delays.
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts and move the shipment with no delay.
• Monitored inbound and outbound delivery operations to establish timely delivery of packages for customer satisfaction.
• Conducted investigations to resolve issues related to logistics and shipment movements.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents(Invoice,PL, COO, etc.)
• Verifying quantity and description of materials received by checking shipment against packing list for both Inbound and outbound deliveries.
• Perform GRN once inbound shipment verified thru ERP systems.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.(TDRA, ESMA, MOFA certificates)
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
• Managed warehouse operations and verified proper shipment procedures.

Logistics Coordinator/Customer Service

• Responding on customer queries about products & Telephone answering.
• Responsible for customer balance and payment collections/follow-up.
• Preparing Shipping and required documents to export and forward to warehouse staff.
• Perform GRN in ERP system with the received items that warehouse staff provided.
• Record and update the ERP system(Billing address, Delivery address.
• Monitoring Inbound and outbound shipment to prevent any delays in delivery.