ERIKA JOY SAPNAY
DUBAI,UAE
Summary
Dynamic professional with expertise in data analysis and interpretation, customer relations, and upselling strategies. Demonstrates proficiency in customer relationship management and effective time management, ensuring optimal customer service and sales administration. Skilled in persuasion and negotiation, inbound call management, and sales reporting, leveraging social media for sales to drive business growth. Committed to enhancing sales techniques and achieving career goals through time efficiency and strategic planning.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Highly-motivated Sales Associate using strategic selling abilities to consistently exceed targets. Maximised client loyalty through faultless service and expert account management. Converted leads through persuasive pitching to close profitable sales.
Overview
8
8
years of professional experience
Work history
Sales Administration Officer
Elona Trading
Bulacan, Philippines
01.2020 - 10.2024
- Implemented promotional campaigns, enhancing overall product visibility in the market.
- Addressed customer complaints promptly, resulting in improved customer trust.
- Prepared comprehensive sales reports for management review.
- Managed daily operations of the sales department to boost productivity.
- Interpreted and analysed sales data to inform future strategies.
- Handled order processing, ensuring prompt delivery to clients.
- Enhanced client retention by providing exceptional after-sales service.
- Maintained sales documentation and customer records in company database.
- Responded to inbound customer email, telephone and social media enquiries promptly.
Retail Sales Associate
Penshoppe
Quezon city, Philippines
04.2019 - 11.2019
- Boosted store reputation with excellent customer service skills.
- Contributed to sales targets through active promotion of products.
- Assisted in visual merchandising, improving shop floor appeal.
- Participated in staff meetings contributing valuable insights for improvement.
- Dealt with returns, ensuring customer satisfaction.
- Collaborated with team members for efficient store operations.
- Provided product knowledge to customers for informed purchases.
- Conducted inventory checks to ensure stock accuracy.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Sales Assistant
Authentic American Apparel (Lee Jeans)
Quezon city, Philippines
11.2017 - 02.2019
- Managed till operations smoothly, reducing waiting time for customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Demonstrated products effectively leading to increased sales conversions.
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
Sales Demonstrator
JML (Cookware)
Quezon City, Philippines
06.2016 - 10.2017
- Conveyed unique selling points clearly during product demonstration, influencing buying behaviour favourably towards our brand.
- Enhanced company reputation through professional and courteous conduct at sales events.
- Gained in-depth knowledge of products, resulting in increased confidence during demonstrations.
- Addressed feedback from previous demonstrations to improve future performances significantly.
- Improved customer engagement by delivering dynamic product demonstrations.
- Conducted engaging product demos for the purpose of driving sales.
- Demonstrated key features of products to influence purchasing decisions positively.
- Promoted new products via hands-on demonstrations, generating keen interest amongst customers.
Education
High School Diploma -
San Jose National High School
Philippines 2008 - 2012
Undergraduate - Hotel And Restaurant Services
Access Computer College
Philippines 2012 - 2015
Skills
- Data analysis and interpretation
- Customer relations
- Upselling strategies
- Customer relationship management
- Effective time management
- Customer Service
- Sales techniques
- Persuasion and negotiation
- Sales administration
- Inbound call management
- Sales reporting
- Time efficiency
- Social media for sales
Languages
English
Fluent
Filipino
Fluent
Timeline
Sales Administration Officer
Elona Trading
01.2020 - 10.2024
Retail Sales Associate
Penshoppe
04.2019 - 11.2019
Sales Assistant
Authentic American Apparel (Lee Jeans)
11.2017 - 02.2019
Sales Demonstrator
JML (Cookware)
06.2016 - 10.2017
High School Diploma -
San Jose National High School
2008 - 2012
Undergraduate - Hotel And Restaurant Services
Access Computer College
2012 - 2015