Erika Mae Lesteve
Dubai
Summary
Experienced Professional skilled in managing functional operations and projects. With advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory, development and standardization.
Overview
10
10
years of professional experience
Work History
Program Manager
SoftwareONE
07.2022 - 10.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
Operations Manager, Customer Experience
SoftwareONE
05.2016 - 07.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Support hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
TBDM
SoftwareONE
05.2015 - 05.2016
- Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Influences customers to buy or retain product or service by following a prepared script to give product reference information.
- Documents transactions by completing forms and record logs.
- Maintains database by entering, verifying, and backing up data.
- Maintains operations by following policies and procedures; reporting needed changes.
- Maintains quality service by following organization standards.
- Maintains technical knowledge by attending educational workshops; reviewing publications.
- Contributes to team effort by accomplishing related results as needed.
Key Account Manager
Dmatics IT Solutions LLC
07.2012 - 05.2015
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Education
Associate Degree in Nursing - Nursing (ADN)
Lipa City Colleges (LCC)
Philippines06.2008
Skills
- Utilization Management
- Financial Leadership
- Project Management
- Procurement
- Regulatory Compliance
- Customer Satisfaction
- Team Development
- Operations Management
- Vendor Relationship Management
- Data Analysis
- Systems Optimization
- Business Development
- Team Leadership
Accomplishments
- President's Club Award | 2019
- Sales Award | 2017
SoftwareONE President's Club Award for Non-Field Sales (Cape Town, South Africa)
SoftwareONE Regional Kick Off Award - Behind the Scenes Award (GOA, India)
Timeline
Program Manager
SoftwareONE
07.2022 - 10.2022
Operations Manager, Customer Experience
SoftwareONE
05.2016 - 07.2022
TBDM
SoftwareONE
05.2015 - 05.2016
Key Account Manager
Dmatics IT Solutions LLC
07.2012 - 05.2015
Associate Degree in Nursing - Nursing (ADN)
Lipa City Colleges (LCC)
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