Erin Elshenawy
Abu Dhabi,AZ
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Al Nauman Dental Medical Center
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed dental prosthetics to correct clinical staff members.
- Helped patients complete necessary medical forms and documentation.
- Create Advertisements on social media , and marketing plans
Individual Educational Assistant
Ajyal International School
2023.01 - 2024.03
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Administrative Assistant Cum Receptionist
Saint Gobain Gyproc
2010.07 - 2012.07
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Supervisor Cum Receptionist
Majestic Dental Center
2007.05 - 2010.05
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Sending insurance claims for approvals
- Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Developed policies and procedures for office operations, resulting in consistent practices across all teams.
Education
Bachelor of Science - Nursing Science
Faculty of Nursing
Alexandria, Egypt 06.2004
Skills
Telephone Etiquette
Appointment Scheduling
Cash Handling
Documentation
Medical Terminology
Organization and Time Management
Critical Thinking
Problem-Solving
Computer Proficiency
Collaboration and Teamwork
Adaptable and Flexible
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Individual Educational Assistant
Ajyal International School
2023.01 - 2024.03
Administrative Assistant Cum Receptionist
Saint Gobain Gyproc
2010.07 - 2012.07
Administrative Supervisor Cum Receptionist
Majestic Dental Center
2007.05 - 2010.05
Medical Receptionist
Al Nauman Dental Medical Center
Bachelor of Science - Nursing Science
Faculty of Nursing
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