ERINY YOUSSEF

• Managed executive calendars, scheduled meetings, and ensured smooth internal communication.
• Coordinated complex travel logistics, including accommodations, transportation, and visa arrangements.
• Organized company events, offsite activities, and marketing initiatives from planning to execution.
• Assisted in performance review processes by scheduling reviews and collecting feedback.
• Oversaw document preparation, data entry, and office administration while maintaining confidentiality.
• Managed conference room bookings, meeting agendas, and guest registrations.
• Planned and executed marketing events, secured sponsorships, and handled promotional activities.
• Maintained accurate records of event expenditures and ensured budget compliance.
• Coordinated with shipment companies for domestic and international company shipments, ensuring timely and efficient delivery.

• Handle inquiries from potential clients regarding meeting spaces, accommodations, and event bookings.
• Assist in preparing sales proposals and contracts, outlining pricing, services, and terms.
• Coordinate the booking process for meetings, events, and accommodations, liaising with clients, internal departments, and vendors.
• Build and maintain client relationships, ensuring personalized service and addressing concerns or requests.
• Maintain client databases and records, tracking interactions, bookings, and preferences to improve customer satisfaction and loyalty.
• Assist in coordinating event logistics, including setup, catering, audiovisual equipment, and other arrangements.
• Prepare and maintain sales reports, tracking key metrics such as revenue, bookings, and conversion rates.
• Conduct market research to identify potential clients, trends, and competitive offerings.
• Provide administrative support to the sales team, including managing calendars, appointments, and preparing documents.
• Collaborate with other hotel departments to leverage resources and maximize revenue-generating opportunities.

• Managed inbound hotel bookings, transportation, and excursion reservations for individual and group travelers.
• Coordinated group reservations and handled meetings, incentives, conferences, and events (MICE).
• Organized guest itineraries and booked reservations for shows and attractions.
• Assisted clients in planning tailored travel meetings, incentives, conferences, and events (MICE) requirements.

Guest Relations Supervisor Key Responsibilities:

JW Marriott Cairo – Cairo, Egypt | August 2010 – November 2011

• Ensured prompt and courteous guest check-in and check-out services.
• Supervised front office staff to provide outstanding customer assistance and maintain high service standards.
• Managed special guest requests, including restaurant reservations, limousine services, and car rentals.
• Addressed guest inquiries and concerns professionally, escalating unresolved issues when necessary.
• Coordinated with the Event Coordinator to organize meetings and special events requested by guests.
• Welcomed and escorted VIP guests and special guests from arrival to room assignment.
• Ensured lobby and hotel facilities remained clean, safe, and visually appealing.
• Oversaw room assignments, ensuring rooms were prepared before guest check-in.
• Monitored and managed expenses within budget constraints.
• Worked closely with the Florist to coordinate lobby and room flower decorations.
• Supervised luggage collection and storage processes to ensure efficient handling.
• Managed communication between guests and hotel staff, ensuring prompt follow-ups and issue resolution.
• Enforced hotel policies and procedures to maintain service quality and operational efficiency.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.