Eriny Youssef
Jvc al yousifi tower flat 904
Summary
Accomplished marketing and operations professional with expertise in communications, event management, customer service, and administration. Specialises in branding, social media, market research, CRM management, and client relations. Successfully managed corporate events and supported management teams while ensuring exceptional service for clients and VIP guests. Proficient in Microsoft Office Suite and marketing tools, with a strong focus on operational coordination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Marketing Specialist
Biopharma-mea
2025.03 - Current
- Managing all company events, activations, and marketing campaigns.
Responsible for all management team logistics and coordination, ensuring smooth operations and event execution.
Coordinating vendors, schedules, transportation, accommodations, and operational requirements for senior management.
Administration & Marketing Support Specialist
Biopharma Middle East & Africa
Dubai
2022.02 - 2026.05
- Managed executive calendars, scheduled meetings, and ensured smooth internal communication
- Coordinated complex travel logistics, including accommodations, transportation, and visa arrangements
- Organized company events, offsite activities, and marketing initiatives from planning to execution
- Facilitated performance review processes by scheduling reviews and gathering feedback
- Oversaw document preparation, data entry, and office administration while maintaining confidentiality
- Managed conference room bookings, meeting agendas, and guest registrations
- Planned and executed marketing events, secured sponsorships, and handled promotional activities
- Recorded event expenditures and ensured budget compliance
- Coordinated domestic and international shipments, ensuring timely and efficient delivery
Executive Sales Coordinator
Iberotel Miramar Al Aqah Beach Resort Hotel
Dubai
2015.08 - 2020.12
- Handle inquiries from potential clients regarding meeting spaces, accommodations, and event bookings
- Prepared sales proposals and contracts, detailing pricing, services, and terms to facilitate client decision-making
- Coordinate the booking process for meetings, events, and accommodations, liaising with clients, internal departments, and vendors
- Built and maintained client relationships, delivering personalised service and promptly addressing concerns to enhance client satisfaction
- Maintain client databases and records, tracking interactions, bookings, and preferences to improve customer satisfaction and loyalty
- Assist in coordinating event logistics, including setup, catering, audiovisual equipment, and other arrangements
- Compiled and maintained sales reports to track revenue, bookings, and conversion rates, enabling informed strategic decisions
- Conduct market research to identify potential clients, trends, and competitive offerings
- Provide administrative support to the sales team, including managing calendars, appointments, and preparing documents
- Collaborate with other hotel departments to leverage resources and maximize revenue-generating opportunities
Reservation Consultant
Meeting Point Agency
Dubai
2012.01 - 2015.07
- Managed inbound hotel bookings, transportation, and excursion reservations, ensuring seamless experiences for individual and group travellers
- Coordinated group reservations and handled meetings, incentives, conferences, and events (MICE)
- Organised guest itineraries and booked reservations for shows and attractions, enhancing overall travel experiences
- Assisted clients in planning tailored travel meetings, incentives, conferences, and events (MICE) requirements
Guest Relation Supervisor
JW Marriott Cairo
Cairo, Egypt
2009.10 - 2011.11
- Ensured prompt and courteous guest check-in and check-out services
- Supervised front office staff to provide outstanding customer assistance and maintain high service standards
- Facilitated special guest requests, such as restaurant reservations, limousine services, and car rentals, enhancing overall guest experience
- Addressed guest inquiries and concerns professionally, escalating unresolved issues to management.
- Collaborated with Event Coordinator to organise meetings and special events, ensuring seamless execution and guest satisfaction
- Welcomed and escorted VIP guests and special guests from arrival to room assignment
- Ensured lobby and hotel facilities remained clean, safe, and visually appealing
- Oversaw room assignments, ensuring rooms were prepared before guest check-in
- Monitored and managed expenses within budget constraints
- Worked closely with the Florist to coordinate lobby and room flower decorations
- Supervised luggage collection and storage processes to ensure efficient handling
- Managed communication between guests and hotel staff, ensuring prompt follow-ups and issue resolution
- Enforced hotel policies and procedures to maintain service quality and operational efficiency
- Addressed customer complaints promptly, contributing to improved guest feedback and loyalty
Education
Bachelor of Arts Italian Language & Literature -
Ain Shams University
Cairo, Egypt2009-06
Secondary School -
El Khalifa El Mamoon Language School
Cairo , Egypt2005-07
Primary School -
Advantist Language School
Cairo, EgyptSkills
- Integrated Marketing Strategies
- Content Marketing
- Campaign Performance Analysis
- Product Launch Management
- Lead Generation
- Social Media Strategy
- Brand Strategy Development
- Consumer Insights Analysis
- CRM & Database Management
- Email Marketing Tools
- Data Analytics Tools
- Budget management
- Marketing Communications
- Stakeholder Engagement
- Cross-Functional Collaboration
- Microsoft Office
- Customer excellence
Certification
- Business Integrity and Ethics
- Process for Contracting Third Parties and Vendors: SOP
- Cybersecurity
- Anti-bribery & Anti-corruption
Education
Bachelor's Degree
Hobbies
- Drawing
- Fashion
- Travelling
- Sports
Languages
Arabic
Proficient
C2
English
Proficient
C2
Italian
Upper Intermediate
B2
Interests
- Fashion and Styling
- Traveling and Exploring New Cultures
Timeline
Senior Marketing Specialist
Biopharma-mea
2025.03 - Current
Administration & Marketing Support Specialist
Biopharma Middle East & Africa
2022.02 - 2026.05
Executive Sales Coordinator
Iberotel Miramar Al Aqah Beach Resort Hotel
2015.08 - 2020.12
Reservation Consultant
Meeting Point Agency
2012.01 - 2015.07
Guest Relation Supervisor
JW Marriott Cairo
2009.10 - 2011.11
Bachelor of Arts Italian Language & Literature -
Ain Shams University
Secondary School -
El Khalifa El Mamoon Language School
Primary School -
Advantist Language School