Ershad Ibrahim
Dubai
Summary
Dynamic Sales Executive with 12 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Executive
Sharaf DG LLC
2015.05 - 2018.08
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Facilitated sale of Mobile Phones, Laptops, Televisions and Home Appliances to customers.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Exceptional computer skills
- Held weekly meetings with Store Manager to identify techniques to overcome sales obstacles.
- Opened new merchandise and stocked sales floor racks and shelves.
- Presented information to customers, peers and management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Business Devolepment Executive
Axis Bank Ltd
2012.04 - 2015.03
- Consistently achieved month targets for new Savings,
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Sourced New Savings, Current and Business Accounts, Cards, Insurance and Loan Products.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties per applicable standards, policies and regulatory guidelines.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Organized events, campaigning for promotions
- Following up with customers to ensure high-level satisfaction and determining future requirements.
Senior Sales Executive
Sharaf Electronics LLC
2018.09 - Current
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over AED200K.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Sold Postpaid, Prepaid, and Elife(Home WiFi) connections to new and established customers.
- Utilized multiple marketing strategies to improve profitability.
- Prospected leads, scheduled meetings and converted targets into customers at 125% rate.
- Acquired more than AED200K in new customer business in 2002.
- Calculated sales commission for sales team of 15 representatives.
Customer Service Representative
Airtel India Ltd.
2010.01 - 2012.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues..
Education
Batchlers Degree - Computer Science
Sir Syed Institute
India06.2009
High School Diploma -
TIHSS
India03.2006
Skills
- Sales
- Business Development
- Interpersonal
- Communication
- Establishing Contacts
- MS Office
- Team Working
- Negotiation
- Problem-Solving
- Time Management
- Prospecting and Cold Calling
- Retail Knowledge
Certification
- Networking TechnicianTraining - 2012
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Senior Sales Executive
Sharaf Electronics LLC
2018.09 - Current
Sales Executive
Sharaf DG LLC
2015.05 - 2018.08
Business Devolepment Executive
Axis Bank Ltd
2012.04 - 2015.03
Customer Service Representative
Airtel India Ltd.
2010.01 - 2012.01
Batchlers Degree - Computer Science
Sir Syed Institute
High School Diploma -
TIHSS
- Networking TechnicianTraining - 2012
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