Erwin Castillo
Abu Dhabi,UAE
Summary
Driven professional with excellent organisational abilities and proactive approach to problem-solving. Demonstrates strong communication and customer service skills, combined with proficiency in managing administrative tasks efficiently. Committed to contributing to team success and ensuring seamless operations in [Desired Position] role.
Overview
17
17
years of professional experience
Work history
Sales Administrator / Document Controller
Johnson Controls / Tyco Fire & Security UAE LLC
Abu Dhabi, UAE
11.2011 - Current
- Coordinated with the sales team, enhancing overall productivity.
- Maintained quality assurance standards for all products and services.
- Devised efficient filing system, ensuring easy access to critical documents.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Supported strategy delivery through accurate sales systems and spreadsheet management.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Maintained effective communication between sales and other departments.
- Delivered outstanding administrative support for smooth sales operations.
- Provided high-quality support across administrative tasks of end-to-end sales.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Assisted in the preparation of sales presentations, contributing to successful pitches.
- Prepare reports when assigned
OFFICE ASSISTANT / CLERK
DATS TRADING
Valenzuela City, UAE
01.2011 - 07.2011
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Scheduled appointments, meetings and travel for office staff.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Received and checked financial statements and reconciled related accounts.
- Gathered information, created charts and produced reports for staff.
OFFICE ASSISTANT / CLERK
IRMA Fishing Co.
Malabon City, Philippines
11.2010 - 01.2011
- Processed invoices and payments using accounting software.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Helped set up internal and external office activities for small and large groups.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Wrote professional letters, emails and memoranda for business communication.
DATA ENCODER / IT ASSISTANT (Trainee)
Caloocan City Municipality - IT Office
Caloocan City, Philippines
07.2008 - 10.2008
- Updated office databases and records with accurate, current information.
- Encodes the payment of the residents for their property tax.
- Monitoring from the system the name of the residents who paid and not yet paid for their property tax.
- Assisting the maintenance the Computer Technician for the maintenance of computers for all departments
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
Education
Diploma - Information Technology
STI College
/2007 - /2010
Skills
- Very Good Communication Skills
- Data entry accuracy
- Sales forecasting
- Salesforce, ERPLN and SCALA systems experience
- Microsoft Office Suite
- Critical-thinking
- After-sales support
- Effective communication
- Marketing and Pre-Qualification Experience
- Strong customer service skills
- Customer relations
- Highly organised
Timeline
Sales Administrator / Document Controller
Johnson Controls / Tyco Fire & Security UAE LLC
11.2011 - Current
OFFICE ASSISTANT / CLERK
DATS TRADING
01.2011 - 07.2011
OFFICE ASSISTANT / CLERK
IRMA Fishing Co.
11.2010 - 01.2011
DATA ENCODER / IT ASSISTANT (Trainee)
Caloocan City Municipality - IT Office
07.2008 - 10.2008
Diploma - Information Technology
STI College
/2007 - /2010
Similar Profiles
ANGELA PAPAANGELA PAPA
Project Manager & Project Coordinator Team Lead at Johnson Controls Inc. o/a Tyco Integrated Fire and SecurityProject Manager & Project Coordinator Team Lead at Johnson Controls Inc. o/a Tyco Integrated Fire and Security
REJO VARGHESEREJO VARGHESE
Technician at JOHNSON CONTROLS (TYCO FIRE AND SECURITY)Technician at JOHNSON CONTROLS (TYCO FIRE AND SECURITY)
Anthony BennettAnthony Bennett
Various at Johnson Controls (Formerly ADT & Tyco Fire & Security)Various at Johnson Controls (Formerly ADT & Tyco Fire & Security)
Yaqoub Juma Khalaf Mohamed Al hosaniYaqoub Juma Khalaf Mohamed Al hosani
Senior Construction Engineer (Civil) at ADNOC ONSHORESenior Construction Engineer (Civil) at ADNOC ONSHORE
Mohit SharmaMohit Sharma
Documents Controller at Ram Swaroop AssociatesDocuments Controller at Ram Swaroop Associates