Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERWIN DIVINAGRACIA

DUBA,UAE

Summary

Hospitality professional with 5+ years of experience in fast-paced dining and hotel environments. Skilled in delivering exceptional service, handling guest concerns, and maintaining operational efficiency. Proficient in POS systems, team collaboration, and time management. Eager to contribute to a dynamic team focused on guest satisfaction and service excellence

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Waiter/Cashier

Iranian Club Dubai (Persian Restaurant)
Bur Dubai, Dubai
01.2024 - Current

Greet and assist guest with a welcoming attitude

Accurately take and relay orders using POS system

Handle cash and card transactions

Maintain cleanliness and order in th dining area

Waiter

Camp Paraiso Hotel And Resort
Bongabon, Philippines
09.2020 - 09.2023

Deliver professional service and prompt food delivery

Assisted with menu inquiries and special requests

Maintained a clean and organized dining setup

Worked collaboratively with kitchen staff for efficient service delivery


Waiter

Villa Esmeralda Brayns Resort
Palayan City, Philippines
01.2019 - 06.2020

Greeted customers, presented menus and shared information about available special items

Polished glasses and cutlery to pristine standards

Assisted kitchen staff with food prep, dishwashing and plating food

Delivered food and drinks discreetly for seamless and unobtrusive service

Totalled bills for customers and accepted payment via cheque, currency and card payments

Education

Diploma of Education - Hotel And Restaurant Services

College For Research And Technology
Philippines
07.2019 - 07.2021

Skills

  • Customer Service: Friendly communication, Conflict resolution
  • Efficiency: POS system operation, Time management under pressure
  • Team Collaboration: Supportive team player, Leadership in service coordination
  • Cleanliness & Organization: High standards of hygiene, Attention to detail

Timeline

Waiter/Cashier

Iranian Club Dubai (Persian Restaurant)
01.2024 - Current

Waiter

Camp Paraiso Hotel And Resort
09.2020 - 09.2023

Diploma of Education - Hotel And Restaurant Services

College For Research And Technology
07.2019 - 07.2021

Waiter

Villa Esmeralda Brayns Resort
01.2019 - 06.2020

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ERWIN DIVINAGRACIA