ERWIN DIVINAGRACIA
DUBA,UAE
Summary
Hospitality professional with 5+ years of experience in fast-paced dining and hotel environments. Skilled in delivering exceptional service, handling guest concerns, and maintaining operational efficiency. Proficient in POS systems, team collaboration, and time management. Eager to contribute to a dynamic team focused on guest satisfaction and service excellence
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Waiter/Cashier
Iranian Club Dubai (Persian Restaurant)
Bur Dubai, Dubai
2024.01 - Current
Greet and assist guest with a welcoming attitude
Accurately take and relay orders using POS system
Handle cash and card transactions
Maintain cleanliness and order in th dining area
Waiter
Camp Paraiso Hotel And Resort
Bongabon, Philippines
2020.09 - 2023.09
Deliver professional service and prompt food delivery
Assisted with menu inquiries and special requests
Maintained a clean and organized dining setup
Worked collaboratively with kitchen staff for efficient service delivery
Waiter
Villa Esmeralda Brayns Resort
Palayan City, Philippines
2019.01 - 2020.06
Greeted customers, presented menus and shared information about available special items
Polished glasses and cutlery to pristine standards
Assisted kitchen staff with food prep, dishwashing and plating food
Delivered food and drinks discreetly for seamless and unobtrusive service
Totalled bills for customers and accepted payment via cheque, currency and card payments
Education
Diploma of Education - Hotel And Restaurant Services
College For Research And Technology
Philippines 2019.07 - 2021.07
Skills
- Customer Service: Friendly communication, Conflict resolution
- Efficiency: POS system operation, Time management under pressure
- Team Collaboration: Supportive team player, Leadership in service coordination
- Cleanliness & Organization: High standards of hygiene, Attention to detail
Timeline
Waiter/Cashier
Iranian Club Dubai (Persian Restaurant)
2024.01 - Current
Waiter
Camp Paraiso Hotel And Resort
2020.09 - 2023.09
Diploma of Education - Hotel And Restaurant Services
College For Research And Technology
2019.07 - 2021.07
Waiter
Villa Esmeralda Brayns Resort
2019.01 - 2020.06