Erwin Edward
Dubai,United Arab Emirates
Summary
Talented IRD Shift In-Charge successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Overview
12
12
years of professional experience
Work History
IRD Coordinator
Four Seasons Hotel
Dubai, UAE
03.2021 - Current
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns/ write glitches.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- In-charge of allocating special amenities to guests according to their preferences and dietary restrictions.
- Managing office inventory and raising request through Birchstreet.
- Built skills in software used in Hospitality industry like Opera, Micros POS, Avero, Emails, MS Office, etc.
- Operated POS system to process cash and card payments with precision.
- Coordinating with all departments within hotel for special guest requests/preference.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
Mini Bar Attendant
Four Seasons Hotel
Kuwait City, Kuwait
03.2017 - 02.2021
- As part of Pre-opening team, I was responsible in setting up the mini-bar of the entire hotel.
- Maintained par-stock, inventory and tracked expiry of all the minibar products.
- Worked as a IRD server and delivered Food and Beverage orders/requests to the guest rooms.
- Also worked as a covering Order Taker as assisted my team to manage day offs and vacations.
- Worked on improving skills and knowledge and also completed a cross training in Guest Relations.
Butler
ITC Maratha
Mumbai, India
08.2014 - 11.2016
- Welcomed numerous guests warmly and professionally, providing personalized service as required.
- Working as a Personal Butler, fulfilled the responsibility of taking care of guests throughout their stay.
- Assisted guests in packing, un-packing, laundry, food and beverage requests throughout their stay.
- Handled many high profile guests throughout their stay as Personal Butler and created lasting memories.
Butler
The Oberoi
Mumbai, India
06.2013 - 06.2014
- Coordinated smooth guest experience and resolved problems with itineraries, services, or accommodations.
- Assisted guests with all the requests throughout their stay.
- Played a key role in enhancing the guest experience in the hotel.
Hotel Operational Trainee
The Oberoi
Mumbai, India
12.2011 - 05.2012
- Assisted as a Trainee in all the major departments on the hotel including F&B, Kitchen, House Keeping and Front Office.
Education
Bachelor of Science - Hospitality and Tourism
Dr. D.Y.Patil College,
Mumbai05.2013
Certificate of Higher Education - Science
S.S Junior College
Mumbai06.2010
High School Diploma - Science
St. Augustine's High School
Mumbai03.2008
Skills
- Opera, Micros, Emails, etc applications and computer proficiency
- Customer complaint handling
- Creative and brave problem solver
- Food safety understanding
- Quality Assurance and Control
- Staff education and training
Languages
Tamil
Native language
English
Fluent
Hindi
Fluent
Tamil
Native
Timeline
IRD Coordinator
Four Seasons Hotel
03.2021 - Current
Mini Bar Attendant
Four Seasons Hotel
03.2017 - 02.2021
Butler
ITC Maratha
08.2014 - 11.2016
Butler
The Oberoi
06.2013 - 06.2014
Hotel Operational Trainee
The Oberoi
12.2011 - 05.2012
Bachelor of Science - Hospitality and Tourism
Dr. D.Y.Patil College,
Certificate of Higher Education - Science
S.S Junior College
High School Diploma - Science
St. Augustine's High School
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