Erwin P. Diaz
Baliuag,Philippines
Summary
To work in a company where I can contribute my knowledge and experience, share its goals and aspirations, and to be able to obtain further exposure and to acquire any position which is suitable to my qualifications.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work history
Barista/Sales Assistant
Enoc Retail LLC
Dubai, United Arab Emirates
05.2023 - 12.2024
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Assisted in inventory control measures for effective stock management.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Promoted seasonal beverages effectively increasing their uptake.
- Collaborated with team members during busy periods improving workflow efficiency.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Line Cook
Chilis Grill and Bar Restaurant
09.2016 - 12.2017
- The cook at Chili’s Bar & Grill is responsible for organizing and arranging cooked foods and must know how to perform all station duties including Fry, Griddle, Pantry, Flat Top, and cooking eggs
- A Cook must also communicate with the manager at all times as well as the on – duty servers to make sure that the processing of customer orders are going smoothly
- Cooks are expected to perform all the delegated tasks as ordered by the management and must maintain the cleanliness and organization of the work station in accordance with the company’s operational standards
Team Leader
Gloria Jeans Coffees
11.2013 - 03.2016
- Assists Supervisors in the Over-all Dining Operations in terms of Service, Repairs and Maintenance, Store Cleanliness and Dining Staff Supervision and Evaluation (if needed) and Minor Administrative Tasks
- Acts as OIC in the absence of the supervisors
- Welcomes and greets guests
- Adheres to Standard Service Steps
- Conducts follow thru menu knowledge training with his old and newly hired employees in the absence of the Supervisors
- Reports spoilage, loss/damage incur in his/her shift
- Reports critical incidents int the outlet and submits Incident Report to Supervisors
- Entertains customer comments and assists complaints and takes proper actions
- Conducts Month-End inventory of wares, utensils and other dining equipments
- Prepares daily stationing of the staff and their respective side duties in the absence of the Supervisor
- Prepares and submits all required reports and documents to superior on time
- Double checks completeness of par stock in every station, Bar, Dining and cashier
- Checks wether all customers are promptly and properly attended to
- Monitors performance of all service staff if they are adhering to the set of service standards
- Performs other functions as maybe assigned by superior
Supervisor
Road Café Co. For Trading Ltd.
02.2010 - 02.2013
- Advocated customer satisfaction through provision of quality service
- Following Road Café standards and doing it effectively
- Sharing knowledge and skills with colleagues to enhance service and meets goals
- Doing inventory tasks for daily and monthly inventory
- Training newly staffs and helping them to improve their skills
- In charge in overall performance and management in and out of the store
- Follows health, safety and sanitation guidelines for all products
- Presented a cheerful and helpful manner to co-supervisors and colleagues
- Contributes to store goals for increasing sales and improving profits
Barista
Coficut
Baliuag, Philippines
07.2009 - 01.2010
- Prepares coficut food and beverages to standards
- Performs cleaning tasks in accordance with the duty rosters and cleaning standards
- Contributes to store goals for increasing sales and improving profits
Dining Crew
Jollibee Baliuag Bayan
Baliuag, Philippines
07.2006 - 03.2009
- Performs cleaning tasks according to cleaning standards
- Assisting and Helping customers with their needs
- Following instructions and orders from the head dining crews
- In-charge for the trainings and developments of the newly hired dining crews
- Serve as a good role model to colleagues as an Aral Kabuhayan Scholar of Jollibee
Education
Bachelor in Industrial Technology - Food Technology
BULACAN STATE UNIVERSITY
01.2007 - 04.2009
High school or equivalent - undefined
BALIUAG UNIVERSITY
01.2001 - 04.2005
Elementary - undefined
SABANG ELEMENTARY SCHOOL
01.1995 - 04.2000
Skills
- Food Technology
- Crew Training
- Dining Service
- Customer Service
- Food preparation and safety
- Beverage preparation
- Safe food handling
- Tea expertise
- New staff training
- Quick learner
- Inventory temperature control
- Speedy and efficient
- Strong communication
- Coffee brewing
- Food preparation
- Espresso machine operation
- Up-selling
- Cooperative team player
- Coffee machinery operation
- Cold drip techniques
- Teamwork and collaboration
- Speciality milk options
Custom
Available upon request.
Personal Information
- Place of birth: Bulacan
- Height: 5'5"
- Citizenship: Filipino
- Date of birth: 09/23/88
- Gender: Male
- Marital status: Married
Accomplishments
- Implemented [Type] process, streamlining work and increasing efficiency [Number]%
- Upsold additional products, increasing monthly revenue [Number]%
Timeline
Barista/Sales Assistant
Enoc Retail LLC
05.2023 - 12.2024
Line Cook
Chilis Grill and Bar Restaurant
09.2016 - 12.2017
Team Leader
Gloria Jeans Coffees
11.2013 - 03.2016
Supervisor
Road Café Co. For Trading Ltd.
02.2010 - 02.2013
Barista
Coficut
07.2009 - 01.2010
Bachelor in Industrial Technology - Food Technology
BULACAN STATE UNIVERSITY
01.2007 - 04.2009
Dining Crew
Jollibee Baliuag Bayan
07.2006 - 03.2009
High school or equivalent - undefined
BALIUAG UNIVERSITY
01.2001 - 04.2005
Elementary - undefined
SABANG ELEMENTARY SCHOOL
01.1995 - 04.2000
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