ESAETE KELLY
Dubai,UAE
Summary
Enthusiastic retail professional with 3+ years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Head cashier
AL SHAYA
Dubai, UAE
2022.02 - Current
- Weighed products of varying shape and size to calculate correct values.
- Maintained and recorded gift certificate documentation for accurate financial records.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Completed opening and closing procedures each day.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Responded to and diplomatically handled customer concerns with 90% customer satisfaction.
- Helped customers make product and service selections among range of options.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Retail sales associate
ABU DHABI GOLF CLUB
Abu Dhabi, UAE
2019.11 - 2021.12
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Demonstrated product usage and features to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Minimised opportunities for theft through attentive, proactive customer service.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product label and pricing to reflect discounts and offers.
- Explained establishment policies to customers and offered advice on selections.
- Requested and checked customer IDs at checkout for age-restricted products.
- Displayed and restocked merchandise by following brand guidelines.
- Trained and mentored over 8 new cashiers and clerks in correct processes.
Education
Bachelor of Science - Tourism managment
Makerere University
Kampala/ Uganda 2013.03 - 2015.09
Skills
- Conflict resolution
- Customer greeting
- Price checks
- Exchanges and refunds
- Cash counting
- Service knowledge
- Onboarding and training
- Store appearance maintenance
- Employee motivation techniques
- Great stamina, physical strength and endurance
- Excellent customer service skills
- Restocking inventory
- Cash register operations
- Currency sorting
- Multi-tasking
- Monetary transactions
Personal Information
- Gender: Female
- Nationality: Ugandan
Custom
Available on Request
Languages
English
Fluent
Kiswahilli
Native
Affiliations
- Reading
- Socializing
- Hiking
- swimming
Timeline
Head cashier
AL SHAYA
2022.02 - Current
Retail sales associate
ABU DHABI GOLF CLUB
2019.11 - 2021.12
Bachelor of Science - Tourism managment
Makerere University
2013.03 - 2015.09