Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
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Eslam ELSHAZLY

Eslam ELSHAZLY

Dubai,United Arab Emirates

Summary

I specialize in sales, debt collection, and customer service. As a Sales representative, I market and sell products or services to potential customers and achieve specific sales targets. As a debt collector, I work on collecting outstanding payments from customers and effectively handling financial issues. And as a customer service representative, I strive to meet customer needs, solve their problems, and provide the necessary support to ensure their satisfaction and loyalty to the company or product. With these multiple capabilities, I always aim to succeed in every aspect of my work and provide a satisfying experience for both customers and the company. Driven and highly adaptable professional seeking to leverage exceptional communication and problem-solving skills in Senior Customer Relationships Officer role. Proven ability to manage client interactions and resolve conflicts, ensuring client satisfaction and loyalty. Committed to fostering long-term client partnerships that drive business growth and success.

Overview

8
8
years of professional experience

Work history

Senior customer relationships officer

Citibank
Dubai, UAE
09.2024 - Current
  • Optimised customer relations by explaining credit card benefits clearly and effectively.
  • Developed a strong knowledge of banking products for effective sales pitches.
  • Boosted client trust with the careful handling of confidential information.
  • Identified potential clients through networking to increase sales opportunities.
  • Resolved customer complaints, ensuring satisfaction and loyalty.
  • Managed administrative tasks including record keeping and report preparation to ensure smooth operations within sales team.
  • Sold banking products to customers to meet set targets.
  • Educated customers on product usage, charges and fees for desired products.
  • Contacted new and existing clients to explore new avenues for income generation.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.

Islamic Finance and Credit card executive

ABUDABI ISLAMIC BANK
11.2023 - 06.2024
  • Review loan and credit card requests
  • Assess clients' financial status
  • Evaluate creditworthiness and risks
  • Contact clients to gather financial data and documentation
  • Analyze risks and approve or reject loan requests and credit cards
  • Calculate financial ratios (e.g
  • Credit scores and interest rates)
  • Set up payment plans
  • Maintain updated records of loan and credit card applications
  • Follow up with clients about loan and credit card renewals
  • Monitor progress of existing loans and credit cards.

TAHSEEL (DEBT COLLECTOR AND CUSTOMER SERVICE)

01.2017 - 01.2019
  • Maintained high volume of calls and met demands of busy and productive group
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Achieved performance goals on consistent basis
  • Negotiated payment plans with customers to prevent accounts from entering collections
  • Collected on delinquent accounts to reduce overdue balances
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Education

Bachelor of Accountancy (Accounting) -

Alexandria University Egypt

Skills

  • Effective Communication
  • Negotiation
  • Time Management
  • Analysis and Problem-Solving
  • Patience and Diplomacy
  • Sales and Marketing
  • Creative Solutions
  • Written Communication Skills
  • Teamwork
  • Conflict resolution techniques
  • Relationship building

Custom

  • TOEFL Certificate, The International British
  • Certified Accounting Course, The International British Academy
  • ICDL Course, IBA Center
  • Financial Crimes Awareness, Online Training Course, 11/17/2023
  • Market and Business Ethics, Certificate, 11/18/2023
  • Dealing with Persons with Disabilities, Certificate, 11/18/2023
  • Fraud Awareness, Certificate, 11/17/2023

Languages

Arabic
Native
English
Advanced

Timeline

Senior customer relationships officer

Citibank
09.2024 - Current

Islamic Finance and Credit card executive

ABUDABI ISLAMIC BANK
11.2023 - 06.2024

TAHSEEL (DEBT COLLECTOR AND CUSTOMER SERVICE)

01.2017 - 01.2019

Bachelor of Accountancy (Accounting) -

Alexandria University Egypt

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Eslam ELSHAZLY