Eslam Fahim
General Manager Hospitality & Catering
Abu Dhabi,Abu Dhabi
Summary
Hospitality Business Veteran with experience in directing all aspects of Operations and Business of the company, leading to improved service delivery, guest experience and commercial success. Quality-Driven Leader in managing staff diversity and delivering a first-rate service to guests in order to ensure repeat business and guest loyalty Imperative in improving organizational effectiveness, business & image via seamless guest service at all times, resolving complaints and issues efficiently and accurately growth while leading large sized teams in Hospitality department
Overview
23
23
years of professional experience
1
1
year of post-secondary education
16
16
Certifications
3
3
Languages
Work History
General Manager - Catering Services
SUPERWAY UAE - Hospitality Group of Companies
Abu Dhabi
05.2022 - Current
- Working closely with all departments to enhance the pre qualifications documents
- Registrations with the clients – Government and semi government,
- Working on the tenders and preparing the budget along with the concerned departments,
- Preparing the proposals based on the approved prices,
- Working closely with the top management before submitting the tender’s proposals
- Operations Management:
- Handling The Operations according to approved budged and estimated cost
- Following up and solving day to day operations issues
- Directing all the department to ensure all the operations requirements is covered to ensure the clients satisfaction
- Customer Experience Excellence:
- Presented best value-based propositions and solutions to meet client’s business goals
- Provided innovative upsell opportunities and appropriate products to attain excellent customer experience
- Disseminated product successes in a format that encourages sales team to meet customer needs & improve customer base.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Chief Commercial Officer
New Horizon Catering Services
02.2022 - 04.2022
- 2022 (Consultancy for 2 Month)
General Manager
Fresh Bite Paprika Catering Services L.L.C
Abu Dhabi
12.2020 - 11.2021
- Establishment Mobilization & Business Setup
- Setting up a new business in Abu Dhabi Musaffah – Central Kitchen, Head Office & Staff Accommodation
- Recruiting & hiring for all the departments with Corporate Chef & business owner
- Setting the kitchen equipment’s
- Establishing the departments HR, ACCOUNTS, QHSE, Commercial, Operations, Kitchen, Stewarding as per the planned budget
- Closing all the governmental requirements
- Mobilization and soft opening
- Hard opening and starting business activities
- Sales Management || Marketing Leadership:
- Enforced company’s channel and sales standards and set market segment strategy of the enterprise across the region
- Determined synergies and create broad line sales plans to target new markets and expand current channel landscape
- Identified new trends ahead of the curve, hence, offering the business a competitive advantage
- Customer Experience Excellence:
- Presented best value-based propositions and solutions to meet client’s business goals
- Provided innovative upsell opportunities and appropriate products to attain excellent customer experience.
Regional County Manager
Business Facilities Company Ltd
Abu Dhabi
01.2020 - 10.2020
- Business Development:
- Identified business prospects and revenue streams by building strategic partnerships and driving sales across regions
- Set sales parameters/ targets, led major projects and identified new revenue streams
- Managed sales pipeline, forecast monthly sales and developed sales tactics to maximize business development prospects
- Sales Management || Marketing Leadership:
- Enforced company’s channel and sales standards and set market segment strategy of the enterprise across the region
- Determined synergies and create broad line sales plans to target new markets and expand current channel landscape
- Identified new trends ahead of the curve, hence, offering the business a competitive advantage
- Customer Experience Excellence:
- Presented best value-based propositions and solutions to meet client’s business goals
- Provided innovative upsell opportunities and appropriate products to attain excellent customer experience
- Disseminated product successes in a format that encourages sales team to meet customer needs & improve customer base.
General Manager
Al Sorour Catering & Hospitality Service Est.
Abu Dhabi
10.2016 - 10.2019
- Handled Al Sorour Bakeries and established Al Sorour Catering and made additional revenue and increased the existing business by minimum investment from the existing facilities, and have got successful by adding several projects and events
- Oversaw daily operations for the business unit or organization
- Coordinated the development of key performance goals for functions and direct reports
- Responsible for overall performance of categories brand & marketing strategies development
- Developing Consumer & promotional Packaging
- Organize Events such as product launches, exhibitions & product shoot
- Prepare the annual marketing Plan and budget to meet the agreed sales target in line with the overall brand strategy
- Manage and monitor the allocated marketing budget across activities and initiatives & ensure that spending is within the approved budget
- Innovation& development Initiate, Lead with the internal departments, advertising and creative agencies to develop specific projects such as
- New product development, new packaging designing and consulting, advertising campaigns, consumer promotions, etc
- To ensure capture of opportunities to sustain growth
- Liase with research providers to get required market data and consumer insight that help in decision making about brand positioning, new market entry, launches et
- Working with Business development & finance on pricing to ensure pricing is within the guidelines as well as overall operating profit targets are achieved
- Provided direct management of key functional managers and executives in the business unit
- Ensured overall delivery and quality of the unit's offerings to customers
- Engaged in key or targeted customer activities and oversaw key hiring and talent development programs
- Evaluated and decided upon key investments in equipment, infrastructure and talent
- Reported key results to corporate officers and engaged with corporate officers in broader organizational strategy planning
Operations Manager
Emdad Gulf catering logistics llc
Abu Dhabi
02.2016 - 10.2016
- Joined EGCL to be a part of great team to develop the Operations in Abu Dhabi region projects
- Handled its central kitchen in Abu Dhabi and its related operations and other 03 locations
- Achieved maximum profitability and over-all success by controlling costs and quality of service
- Managed Banquet china, cutlery, glassware, linen and equipment and prepared of forecast and actual budget function sheets
- Handled completion of forecast and actual budget function sheets, Function Summary Sheets and weekly payroll input
- Maintained records for inventory, labor cost, food cost etc
- Followed-up each function by completing a Function Critique and submit to the Sales & Food and Beverage Manager
- Supervision of weekly schedules
- Schedule staff as necessary to ensure adequate and consistent levels of service
- Ensured consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation
- Worked with the Chef and Head Server to ensure all arrangements and details are dealt with
- Checked Food & Beverage or coffee Break schedule if applicable (CALENDER UPDATE) and conducted inspection of Events
- Room before the client’s arrivals.
Business Development & Operations Manager
Pearl Catering & Hospitality Services EST.
Abu Dhabi
06.2014 - 02.2016
- A division of Elenco Emirates Group, Established new catering & Hospitality division (Pearl Catering), covering all the activities of Operation requirements for the
- Catering, Housekeeping, Laundry, pest control and entire management
- Set up new business from scratch, involved in recruitment, procurement, HR, legal, Accounting, stores etc
- Worked on income and making the business successful and add more clients and handling all aspects of registrations, meeting with clients, negotiation, tendering, estimations, submission of tenders, follow up on awarding and completing the deals
- Ensured the business operates within the company's mission statement
- Investigated customer satisfaction and reporting any issues
- Drove the business to increase profits and reviewed and approved equipment need.
Operations Manager
Fairway Catering Services L.L.C
Abu Dhabi
06.2007 - 06.2014
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
Supervisor - Catering
Abu Dhabi National Hotels Compass
Abu Dhabi
06.2002 - 05.2007
- Acting as a Location Manager for Catering locations in Army between Abu Dhabi Sweihan military city, Dubai Amiri Guards and cost Guard Dubai and other more Defense units.
Restaurant Customer Service Representative
Green House Hotel
Tana
07.2000 - 04.2002
Education
MBA - Hospitality & Tourism Management
European International University - Paris
Paris 02.2021 - 07.2022
Skills
Cost reduction strategies
undefinedAccomplishments
- 1
- Hospitality Group of Companies: General Manager-Sales from May 2022 till NOW
- Abu Dhabi Food Control Authority Stakeholder Forum- HACCAP Implementation for catering industry | Apr ‘13
- Food Hygiene & Hazard Analysis and Critical Control Point System (HACCP, PRP, CCP, CP) Level 03
- Award in Al Wahda Millennium Hotel U.A.E, Abu Dhabi, Training Course Meeting by High Field UK | Sep 2011
- Food Hygiene & Hazard Analysis and Critical Control Point System (HACCP)
- By GHP Training center approved by ADFCA | Aug 2011
- Level 02 Award on Line Training Course meeting UK Virtual College | 2010
Additional Information
Visa Status : UAE Talents Golden Visa valid till 2033
Driving License : UAE Driving License Expiry 2025
Date of Birth : 15-06-1983
Passport Expiry: January 2029
Nationality: Egypt
Martial status : Married
Certification
Professional Executive Director
Timeline
General Manager - Catering Services
SUPERWAY UAE - Hospitality Group of Companies
05.2022 - Current
Chief Commercial Officer
New Horizon Catering Services
02.2022 - 04.2022
EFST Program -ADFCA
10-2021
MBA - Hospitality & Tourism Management
European International University - Paris
02.2021 - 07.2022
General Manager
Fresh Bite Paprika Catering Services L.L.C
12.2020 - 11.2021
Professional Executive Director
01-2020
Regional County Manager
Business Facilities Company Ltd
01.2020 - 10.2020
Appreciation Letter from El Meem Creative Training Hub for Service Excellency
08-2019
Appreciation Letter from Ministry of Interior
12-2018
Appreciation Letter from Red Crescent for Service Excellancy During Ramdan Iftar Meals Project 2018
08-2018
General Manager
Al Sorour Catering & Hospitality Service Est.
10.2016 - 10.2019
Certificate of Appreciation from LIFE CARE Hospital
09-2016
Appreciation Letter from Ministry of Interior
03-2016
Operations Manager
Emdad Gulf catering logistics llc
02.2016 - 10.2016
Employee of the Month
11-2015
Appreciation Letter from Fairway Catering for Business achievements
06-2014
Business Development & Operations Manager
Pearl Catering & Hospitality Services EST.
06.2014 - 02.2016
First Aid at Work (DCAS)
03-2012
HACCP Level 3
09-2011
Essential Food Safety
08-2011
Appreciation Letter from Fairway Catering for Centeral Kitchen Mobilization in Dubai
01-2011
Appreciation Letter from Fairway Catering for Project Mobilization in very short notice
06-2010
Food Safety and Hygiene Level 2 Catering
02-2010
Operations Manager
Fairway Catering Services L.L.C
06.2007 - 06.2014
Safety A ward Zero lost Man-hours
06-2006
Supervisor - Catering
Abu Dhabi National Hotels Compass
06.2002 - 05.2007
Restaurant Customer Service Representative
Green House Hotel
07.2000 - 04.2002
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