Eslam Fahmy
Dubai
Summary
Dynamic and self-motivated professional with a proven track record of success in the hospitality industry, dedicated to fostering a fun, engaging, and efficient work environment. Passionate about housekeeping, with extensive experience in managing operations and pre-opening hotels across the UAE and Egypt. Bringing over 12 years of valuable expertise, consistently striving for growth and excellence in every endeavor. Committed to delivering outstanding service and operational efficiency that enhances guest satisfaction and team performance.
Overview
1
1
year of professional experience
Work History
Assistant Housekeeping Manager
The St. Regis Dubai the Palm, 5-star Forbes Rated Property (2024 - 2025)
07.2024 - Current
- Oversee the daily operations of the Housekeeping Department, ensuring all guest rooms, public areas, and back-of-house areas are maintained to 5-star Forbes standards.
- Supervise, train, and motivate a large housekeeping team to deliver exceptional cleanliness and service quality.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Develop and implement cleaning schedules, deep cleaning plans, and preventive maintenance programs.
- Manage the Laundry Operations, ensuring high-quality of guest laundry services are delivered efficiently.
- Ensure compliance with health, safety, and environmental standards in both housekeeping and laundry operations.
- Coordinate with other departments to ensure smooth operations and quick response to guest requests.
- Manage departmental budgets, control expenses, and optimize labor and material costs.
- Lead by example in maintaining professionalism, teamwork, and service excellence across all housekeeping and laundry teams.
Education
High School Diploma -
Qweisna Industrial Secondary School
Egypt - Cairo 07-2006
Skills
- Guest complaint resolution
- Workflow planning
- Problem-solving skills
- Team management
- Opera PMS
- Coaching
- Multi-tasking strength
- Communication skills
- Administrative support
Timeline
Assistant Housekeeping Manager
The St. Regis Dubai the Palm, 5-star Forbes Rated Property (2024 - 2025)
07.2024 - Current
High School Diploma -
Qweisna Industrial Secondary School