ESLAM HAFEZ
Dubai,United Arab Emirates
Summary
I am an Operations & Fulfilment Leader with 10+ years of experience across warehouse operations, dark kitchens, rider dispatch, and high-volume food and delivery environments in the UAE. I specialize in leading teams, improving KPIs, optimizing processes, and delivering operational excellence across inbound, inventory, production, and last-mile workflows.
My career includes managing multi-brand sites at Deliveroo Editions & HOP, where I improved PTA, order accuracy, stock availability, and dispatch performance while ensuring full safety and compliance. I have led 20–30 staff, driven cost efficiencies, strengthened vendor relationships, and implemented SOPs that significantly increased throughput during peak periods.
I bring a data-driven mindset, strong leadership, and deep hands-on understanding of warehouse, delivery, and food safety operations. I'm passionate about building high-performing teams and continuously improving operations to meet business goals.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Site Operations Manager - Dark Kitchens &Warehouse
Deliveroo
Dubai, UAE
10.2020 - Current
- Oversaw multi-brand dark kitchens and grocery warehouse operations, ensuring inventory accuracy and food safety.
- Led over 20 staff across kitchen, warehouse, and rider teams to enhance productivity.
- Achieved improved PTA and order accuracy, positively impacting customer satisfaction ratings.
- Maintained 100% compliance with Dubai Municipality standards (L3 PIC) for operational excellence.
- Delivered cost savings through effective OPEX control and vendor management strategies.
- Optimised processes to enhance operational efficiency and reduce waste.
- Enhanced rider performance by implementing strategies that minimised delays and improved delivery reliability.
Assistant Manager
RISE LLC
Dubai, UAE
03.2016 - 05.2020
- Managed daily operations of two high-volume stores with over 15 staff.
- Ensured operational readiness and training as key associate of JBR branch opening team.
- Achieved sales targets through coaching, upselling, and optimised workflows.
- Oversaw stock levels, waste control, and P&L alignment to maximise profitability.
Shift Supervisor
Kuwait Food Company
Dubai, UAE
02.2014 - 02.2016
- Supervised shift operations and staff deployment to optimise efficiency.
- Achieved A+ Gold rating in food safety standards through rigorous adherence to protocols.
- Coached new staff to ensure consistent service and operational excellence.
- Managed inventory handling for accurate stock levels and minimised waste.
Education
Diploma - Financial Accounting
Technological Matareya University
CairoSkills
- Fulfilment Centre Operations (Inbound / Inventory / Outbound)
- Staff Leadership & Team Development
- Dispatch, Rider & Last-Mile Operations
- Warehouse Management & Stock Accuracy
- KPI & Performance Management
- Process Optimization & SOP Implementation
- Vendor & Supplier Management
- OPEX Control & P&L; Understanding
- Food Safety & Compliance (L3 PIC)
- Data-Driven Reporting Excel, Google Sheets, Looker
Certification
- L3 Food Safety PIC
- First Aid (L2)
- Fire Safety (L2)
- Fire Warden
- Quality Control Certification
Timeline
Site Operations Manager - Dark Kitchens &Warehouse
Deliveroo
10.2020 - Current
Assistant Manager
RISE LLC
03.2016 - 05.2020
Shift Supervisor
Kuwait Food Company
02.2014 - 02.2016
Diploma - Financial Accounting
Technological Matareya University