Eslam Hamed
customer service
Dubai,UAE
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
federal authority for electricity and water
Dubai, United Arab Emirates
09.2021 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed inbound customer calls, providing information on service or product upgrades
Customer Service Representative
xceed we project
Egypt
01.2021 - 05.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Sales Executive
Venus Electric company
Egypt
01.2016 - 12.2019
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Generated new leads and opportunities to maximise revenue.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Memorised company's detailed product portfolio and customised associated features and benefits to customer needs.
Education
Bachelor of Arts and education - Department of English Language and literature
Al-Azhar university
08.2013 - 07.2017
Skills
- Customer sales support
- Sales enquiry handling
- Telesales techniques
- Creative problem solving
- Complaint resolution
- Microsoft Office
- Salesforce
- Team management
- Customer service expert
- B2B SaaS
- Complaint handling
Languages
English
Fluent
Arabic
Native
Timeline
Customer Service Representative
federal authority for electricity and water
09.2021 - Current
Customer Service Representative
xceed we project
01.2021 - 05.2021
Sales Executive
Venus Electric company
01.2016 - 12.2019
Bachelor of Arts and education - Department of English Language and literature
Al-Azhar university
08.2013 - 07.2017
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