ESLAM MAHMOUD
Receptionist
Cairo
Summary
I am a Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Receptionist
Ali Baba Palace Hotel
05.2023 - Current
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
Customer Care Rep. & Receptionist
Seagull Hotel
06.2021 - 04.2023
- Applied excellent customer service techniques for optimal guest satisfaction
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Education
French department
Faculty of Arts- Sohag university
Skills
Sociable
Height
178 CM
Timeline
Receptionist
Ali Baba Palace Hotel
05.2023 - Current
Customer Care Rep. & Receptionist
Seagull Hotel
06.2021 - 04.2023
French department
Faculty of Arts- Sohag university
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